Payroll Specialist

Company: Paychex
Location: West Henrietta
Posted on: May 16, 2022

Job Description:

Payroll Specialist

Customer Service/Operations

US - May reside in any Paychex Location

CUS-22-02034

**Description**

Responsible for the setup, training and successful implementation of existing clients to new products. Ensures that a quality product is delivered to the client, that the client receives full value from their product and that the product is utilized in accordance with its capabilities.

+ Sets up existing clients (primarily moderately complex and revenue-intensive) on new products according to established procedures so that client's expectations are met and they can begin utilizing new services by the date specified in their service agreement.

+ Provides client service and technical support for existing clients as they transition to new products to ensure all products and applications are functioning properly.

+ Utilizes web-based collaboration tools to guide the client through the transition process and provides instructions for basic system access and utilization

+ Maintains knowledge of product application configuration to effectively install and test each client's unique technical environment.

+ Researches and resolves client issues in a timely manner to optimize client experience and satisfaction.

+ Creates, executes, and reviews data integrity reports to ensure accuracy of client information.

+ Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.

+ Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex' quality service image.

+ Participates in department projects and initiatives to optimize client satisfaction and retention.

+ Assists in ENS coding and state setup, cancellations, and deletions to ensure accurate setup with all tax agencies required for tax-filing compliance including scanning of kits.

+ Gains knowledge of other products and procedures and provides assistance related to the migration of existing clients to new products.

**Requirements**

Compensation range for this role for U.S. Colorado Residents:

Range minimum: $18.00 /hr + bonus

Range maximum: $28.00 /hr + bonus

Benefits offered to employees include: Medical, Dental, Vision, Paid Family Leave, Life Insurance, 401(k) Retirement, Employee Stock Purchase Plan, Holidays, Vacation and Sick days. You will also have access to Tuition Reimbursement and our award winning and best in class Employee Well-being and Training programs.

+ in Consideration may be given to a candidate with a degree in lieu of experience.

+ 3 years of experience in Experience in a technical call center or client support environment.

+ Payroll experience.

**Our Commitment**

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Paychex, Rochester , Payroll Specialist, Human Resources , West Henrietta, New York