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Staffing - IT Desktop Support

Company: Belcan
Location: Corning
Posted on: January 15, 2022

Job Description:

Job DescriptionJob Number: 318923Category: Help Desk / Support Duration: 12 monthsDetails: #NowHiring #Staffing - IT Desktop Support Job Title: Staffing - IT Desktop SupportContract: 12 months, potential to convert to a permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase. Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.A Staffing - IT Desktop Support job in New York is currently available through Belcan. In this role you will will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. If you are interested in this role, Apply Today!Job Description:The Corporate Field Services Refresh Technician will be responsible for receiving IT PC inventory, imaging Laptop and Desktop Computers, installing licensed software, engaging with customers, deploying new PCs, and reclaiming legacy PCs.Daily tasks include (but are not limited to):o Active Directory Administrationo Familiarity with cloud applications (Box, Office365, etc.)o Dameware remote connection/utilizationo Altiris Deployment server utilizationo Asset management skillso Internet Explorer and various browser(s) supporto Installation/configuration of various Adobe productso Installation/configuration of Check Point endpoint client softwareo Printer/driver troubleshooting & installationo ServiceNow utilizationo Cisco WebEx service supporto Box user administrationo Hardware ordering/deploymentAdditional responsibilities may include:o Documentation (records) managemento Knowledge base utilizationo Project interactiono Customer scheduling/follow-upso Multi-team interaction and/or technical roundtable participationo Standard device imaging via USB/PXE server(s)Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service/satisfaction. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Refresh Technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.**IMPORTANT** The candidate should also be aware of the following:- The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.o That said, the role may require some light travel throughout the Client Valley as needed for PC refreshes.- The candidate may be considered for future development opportunities within the Field Services Organization, and be considered for a transition to a full-time Field Services Technician role.- The primary role of the Field Services refresh technician is to drive the continual (rolling) PC refresh process and ensure that Client"s endpoints are up to date with the latest operating systems and hardware.Location: New YorkZip Code : 14831KeyWords: #NewYorkJobs; #ITDesktopSupportjobs; Start Date: Right Away Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

Keywords: Belcan, Rochester , Staffing - IT Desktop Support, Human Resources , Corning, New York

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