customer service specialist

Company: Randstad
Location: Rochester
Posted on: May 27, 2023

Job Description:

customer service specialist.

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  rochester , new york
  
  
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  posted may 3, 2023
  
  
  job details
  summary
  
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    $20 - $21 per hour
    
    
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    temp to perm
    
    
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    high school
    
    
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    category office and administrative support occupations
    
    
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    referenceAB_4232499
    
    
    job details
    Are you an office professional looking to take the next step forward in their career? We are looking for an enthusiatic and reliable Customer Service Reps to join our growing team in Rochester. As a Customer Service Rep, you will be responsible for the movement of our customer's air freight shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers. Exceptional cusotmer service, detail oriented/ follow up skills, and Microsoft Office proficiency is a must! $20/hr, 8am-5pm Monday-Friday. This is a temp to perm ONSITE position. If interested, please within!
    salary: $20 - $21 per hour
    shift: First
    work hours: 8 AM - 5 PM
    education: High` School
    Responsibilities
    -Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
    -Build customer relationships by responding to customer communications via email, fax and mail
    -Work with air and ground transportation partners to handle shipments
    -Receive and track purchase orders from Importers/Overseas offices for pending air shipments
    -Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
    -Answer all customer inquiries in accordance with the Customer Service Policy standards
    Skills
    
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      Customer Service
      
      
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      Active Listening
      
      
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      Telephone Etiquette
      
      
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      Verbal Communication
      
      
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      Customer Relations
      
      
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      Customer support
      
      
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      Basic Computer Skills
      
      
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      Analytical Thinking
      
      
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      Basic Software Skills
      
      
      Qualifications
      
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        Years of experience: 0 years
        
        
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        Experience level: Entry Level
        
        
        Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
        Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
        At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
        Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
        For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
        get in touch
        we are here to help you with your questions.
        NK
        nicole kildea
        
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          +1 585 267 8910 (tel:+1 585 267 8910)
          
          
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          nicole.kildea@randstadusa.com
          
          

Keywords: Randstad, Rochester , customer service specialist, Hospitality & Tourism , Rochester, New York