NY Area Manager

Company: Kimco Facility Services, LLC
Location: Rochester
Posted on: January 26, 2023

Job Description:

Do you bring out the best in your janitorial team? Do you successfully motivate and effectively manage your people? If yes, then we want to hear from you! We offer competitive salary, paid training, medical/dental/vision insurance, paid time off (PTO), 401K, and a focus on internal advancement!

As the Area Manager, you'll own client management, customer service, operations management, scheduling, recruiting, staff development, and budgeting for your region. You'll make sure all clients are satisfied, inspections completed on schedule, all matters communicated appropriately with employees/management/clients, and each client facility secured at the end of each shift. We need great Managers who want to do right by our cleaners and our clients.

Pay rate: 60k with benefits and bonus potential

What You'll Do:

--- Establish and maintain strong client relationships with a positive customer service orientation.

--- Serve as main point-of-contact for client; regularly confirm quality standards are being met and service issues are promptly resolved.

--- Provide leadership and support to Site Supervisors, Project Leads, and Janitorial staff in a 365x24x7 work setting. Available for emergency and off-hour support.

--- Promote strong safety culture and work environment through training and example.

--- Plan and assign work schedules to ensure service delivery expectations are achieved.

--- Ensure timely responses to client-reported emergency cleaning situations.

--- Train staff on building and property security and safe operation of all cleaning equipment (buffers, scrubbers, etc.).

--- Train staff on Kimco's standard cleaning methods and any client-specific cleaning protocols.

--- Travel daily to client facilities to check in with and train staff and inspect work.

--- Look for opportunities to increase revenue by providing additional billable project work.

--- Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

--- Work with Recruiting to interview, hire, and onboard new employees.

--- Partner proactively with Human Resources to address employee issues requiring progressive discipline/termination as well as staff development and advancement.

Qualifications:

--- At least 2 years (we'd love more!) of experience supervising a work crew is required.

--- Experience effectively managing teams: solid staff retention, counseling and developing team members, etc

--- Experience with commercial cleaning industry is a big plus as well as managing a medical facility.

--- MS Office (Outlook, Word, Excel) proficiency required.

--- Valid Driver's License and satisfactory driving record is required to operate company vehicles.

--- Proven ability to handle confidential information with discretion.

--- Detail-oriented with a high level of accuracy. Strong organizational, multi-tasking, and prioritization skills.

--- Excellent interpersonal and communication skills: able to deliver effective presentations.

--- Resourceful team player with a positive outlook and approachable demeanor.

Why Kimco?

Kimco Facilities Services is a minority-owned, nationwide provider of cleaning services to office, retail, healthcare, education, and industrial sectors. You'll join over 4,000 team member doing great work. We offer promotion opportunities and flexible schedules. If you're looking for more than just a job and the ability to advance, apply TODAY!

SK110

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Kimco Facility Services, LLC, Rochester , NY Area Manager, Hospitality & Tourism , Rochester, New York