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Guest Services Manager

Company: Microtel Inn & Suites
Location: Rochester
Posted on: January 25, 2023

Job Description:

Guest Service Manager

At Indus Hospitality Group, our mission involves 'Developing, empowering, and supporting greatness in our people and places'. In the last three decades we have strived to grow through our commitment to the region and communities we serve; helping fuel regional economic development through commerce and employment.

With us, you are not only joining a team at your work location, but a diverse organization. We believe that success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and room to innovate.

The Front Desk Team is the first and last face our guests see at our hotels. Our Guest Service Manager keeps the team and front office working like a well-oiled machine to benefit our guests and employees.

To Be Successful, You Will Need

  • One years' experience in similar capacities managing at least three associates
  • Two years' experience in the service industry

    This Job Is For You If
    • You display professionalism, honesty, and trustworthiness at all time
    • Guest privacy is an utmost concern of yours
    • You are well organized to maintain multiple logs, checklist, inventories as scheduled
    • You have a willingness to develop management skills in yourself and your team
    • You can work and excel within a company budget

      Your Day Might Include
      • Documenting team members progress and development through a performance review
      • Inventorying supplies and ordering as needed
      • Solving guest issues or complaints in person or over the phone
      • Interview potential team members
      • Maintain team members agendas, schedules, and sign in sheets

        We Cannot Wait to Meet You!

        If you have a can-do attitude and work hard to motivate those around you to be their best, then you are right for this job! Apply now, right here on this platform! Or check out our other positions available at

        COVID-19 Considerations:In response to the coronavirus, we have taken additional cleaning protocols developed in consultation with global and local public health authorities. The safety and security of our hotel guest and team members remains our highest priority.

Keywords: Microtel Inn & Suites, Rochester , Guest Services Manager, Hospitality & Tourism , Rochester, New York

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