Customer Service

Company: JPR Group
Location: Rochester
Posted on: November 26, 2022

Job Description:

JPR Group is looking for candidates with strong Call Center Customer Service experience in the Rochester, NY area. This is a 3 to 6 month contract and could lead to a permanent job This positions will report directly to our client's office Monday thru Friday.Hourly pay rate is $16 - $20 based on experience. Job Duties Include: Acts as initial point of contact for inbound participant requests and questions regarding 401(k) products. Handles inbound calls from participants with questions regarding 401(k) products to provide a quality service experience. Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service. Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions. Uses multiple computer software packages and prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner Qualifications: High School Diploma required. A minimum of 1 year of Customer Service Experience, working in a call center environment is a huge plus. MS Suite experience - MS Word, Outlook, Excel. etc. Experience working with multiple applications & dual monitors Bilingual Spanish is a huge plusJob Types: Full-time, ContractPay: $16.00 - $20.00 per hourSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)Education: High school or equivalent (Required)Experience: Customer service: 2 years (Required)Work Location: One location

Keywords: JPR Group, Rochester , Customer Service, Hospitality & Tourism , Rochester, New York