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Customer Service Coordinator

Company: Nesco Resource
Location: Corning
Posted on: November 26, 2022

Job Description:

Non Exempt Hours 8:00 - 5:00 p.m.Monday thru Friday (mostly in office work only and occasional overtime may be required)Education: HS diploma or GED. Two-year degree preferredGeneral Description:Supports CET Customer Service team. Provides order management support to business customers (order entry, ordermaintenance, logistics, inventory review, price updates, etc.) and support metrics. Delivers professional, first line inter-facefor customer correspondence including providing conflict resolution. Maintains records of customer profiles and preparesstatus reports. Position acts as a liaison between customer and business. Identify and act on supply issues to minimizeimpact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties withinprescribed time frames.Required Skills/Experience:Strong attention to detail, experienced at building relationships and working across many different areas. Able toeffectively manage multiple activities in a fast-paced environment. Gathers information independently using establishedand well-defined procedures to problem solve, make decisions, and prioritize. Ability to negotiate and resolve issuesacross multiple functions. Demonstrates strong excel skills. Consistently completes tasks with a high level of accuracy andprofessionalism and has very strong communications skills (both written and verbal).Desired Skills/Experience:PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers andfreight forwarders. Positive attitude, team player. Enjoys being challenged and strives to improve processes.Desired/Required Soft Skills:Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentivenessand has a positive attitude, is dependable and punctual.Preference will be given to candidates with:1 year customer service experience and outstanding Microsoft Excel skillsEducation:Minimum HS/GED required; two-year degree preferredNote: This is a contract position set up for 3 months to begin with, but if the candidate performs well, wants to remain inthe position and the position is still needed the contract can be extended.Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Rochester , Customer Service Coordinator, Hospitality & Tourism , Corning, New York

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