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Customer Service Implementation Consultant

Company: Paylocity
Location: Rochester
Posted on: November 26, 2022

Job Description:

When you feel like you belong, work is no longer work it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, were doing just that. Join us as we develop strategies for change and transform the trajectory of your career!We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if its career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!Position Overview:Our Emerging Market Implementation Consultant supports our small business client needs by configuring their applications accordingly. This opportunity promotes the opportunity to join Paylocity and build the foundation around our suite of products. The Emerging Market Implementation Consultant (EMIC) will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team. This is a fast paced, high-volume environment, time management and the ability to successfully manage multiple clients in different stages is required. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.Location: Rochester, NY; Candidates must be located within 50 miles of central Rochester.Reports To: Implementation LeadershipResponsibilities:

  • Successful facilitation of client calls
  • Provide a positive client experience
  • Facilitate the entry of prior provider payroll data to the Paylocity application
  • Educate the client on how to navigate Paylocitys suite of applications to efficiently process payroll
  • Collaborate internally between the client and other Paylocity partners as needed
  • Perform quality assurance tasks to ensure accuracy of all work
  • Responsible for a seamless onboarding experience for our small business clients
  • Ability to seamlessly maneuver multiple screens/tabs, while accessing databases and accurately entering information
  • Some travel up to 5% required
  • All other duties as assignedRequirements:
    • High School Diploma
    • High customer service orientation with the ability to develop strong internal relationships
    • Computer skills, ability to effortlessly maneuver multiple screens/tabs and databases
    • Familiarity with web-based applications and MS Office programs, strong Excel experience
    • Willingness to perform a wide variety of tasks and projects under supervision
    • Ability to effectively solve problems by leveraging internal Paylocity resourcesSoft Skills:
      • Excellent written and verbal communication skills
      • Strong analytical skills, attention to detail, organizational skills, and time management
      • Ability to work in a fast-paced environmentPaylocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Paylocity is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Keywords: Paylocity, Rochester , Customer Service Implementation Consultant, Hospitality & Tourism , Rochester, New York

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