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Retail Service Manager - John Deere Dealership

Company: LandPro Equipment LLC
Location: Oakfield
Posted on: September 24, 2022

Job Description:

Do you have retail management experience and know how to deliver exceptional service to customers and employees? Apply Today. Competitive Pay, Close to Home, Easy Application Process - Apply Today LandPro is searching for an experienced Retail Service Manager for our newest location in Batavia NY (West Saile Drive) . This position will train and work at our Oakfield, NY location until the Batavia store opens (anticipated Fall 2022) . This is a unique experience to be part of a team that opens a new dealership from the ground up! Join us today! Compensation & Benefits:

  • Extremely Competitive Wages + Bonuses
  • Paid Time Off
  • Health Benefits
  • Employee Discount
  • 401k and more Purpose: Manages service operations within the dealership to maximize return on investment by optimizing the customer service experience to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities:
    • Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
    • Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
    • Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
    • Coordinates customer clinics, field days, and related promotional events
    • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
    • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
    • Reviews work orders for completeness and accuracy prior to customer billing
    • Ensures all departmental tools, equipment, and vehicles are in good working order
    • Manages recruiting, staffing, and employee development activities for employees reporting to this position
    • Responsible for other duties as assigned by your manager Experience, Education, Skills, and Knowledge:
      • 3+ years experience in service or retail related environment
      • Ability to use standard desktop load applications such as Microsoft Office and internet functions
      • Ability to write and speak effectively to individuals and groups
      • Basic understanding of financial principles
      • Ability to analyze and interpret internal reports
      • Excellent customer service skills LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.


Keywords: LandPro Equipment LLC, Rochester , Retail Service Manager - John Deere Dealership, Hospitality & Tourism , Oakfield, New York

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