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Customer Service Specialist - Fabrication

Company: EIS Legacy, LLC
Location: Rochester
Posted on: January 16, 2022

Job Description:

EIS Legacy, LLCAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.About Us EIS is a leading North American distributor of process materials, production supplies, specialty wire, and cable, and value-added fabricated parts for the electrical OEM, motor repair, and assembly markets. Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that allow us to surpass our customers expectations. We embrace the qualities that make each of our team members unique and develop each others skillsets so that together we can be stronger than the sum of our parts.Job DescriptionThe Customer Service Specialist is responsible for learning all aspects of the Sales and Customer Service process to provide support and assistance to the primary Customer Base. We are seeking customer-focused professionals with relative experience in manufacturing or fabrication who can support our customers and growing clientele. Come and grow with us!Responsibilities

  • Respond to and manage customer-related issues including system order entry, processing incoming electronic orders, maintaining customer accounts, source products maintaining customer scheduled orders.
  • Manage and support customer pricing
  • Coordinate with Production to expedite/maintain customer orders
  • Coordinate with Quality and Production to ensure Quality requirements are identified
  • Support customer order entry, shipping instructions, and billing
  • Assist customers with questions, including but limited to how to fully optimize the self-service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.).
  • Provide feedback to management and production regarding customer needs and concerns.
  • Grow sales to house accounts as opportunities are presentedQualifications
    • Proficient in MS Office
    • SAP business software is a plus
    • Requires an associate degree in a related business field or equivalent work experience
    • Excellent persuasive and communication skills
    • Proficient analytical skills
    • Strong verbal and written skills
    • Able to work in a team environment and fulfilling objectives with minimum direct supervision
    • Innovative, proactive, and self-directed
    • Able to focus on goals and develop a work plan that produces desired results
    • Able to work in a fast-paced environmentpm21#LI2021PI158672242

Keywords: EIS Legacy, LLC, Rochester , Customer Service Specialist - Fabrication, Hospitality & Tourism , Rochester, New York

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