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Customer Service Representative - Temp

Company: IDEX Health & Science LLC
Location: West Henrietta
Posted on: January 13, 2022

Job Description:

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.JOB TITLE: Customer Service Representative - TempREPORTING TO: Customer Service SupervisorLOCATION: West Henrietta, NYITAR/EAR CRITERIA:These positions may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship or US Permanent Resident.Who is IDEX Health & Science (IH)?As a business unit of IDEX Corporation, IH has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. One of business segments is called Life Science Optics and we are looking to add more talent to the team.Life Science Optics (LSO):Our newly opened Optics Center of Excellence (COE) in West Henrietta, NY, is a manufacturing and R focused team that sits at the leading edge of high-end optics for life sciences. Focused on assisting partners at every stage of the development processes, we invest in people and infrastructure to drive bold ideas and pragmatic solutions. With its optics-rich foundation of talent, universities, and supporting businesses, Rochester is the ideal location to elevate your career with fascinating work and endless opportunities. Our formula for success is simple. We work hard to maintain a culture where you can own your work; you are encouraged to try new ideas in a collaborative environment; and you can apply your skillset to enable our clients to gain a competitive advantage in their own market. At IDEX Health & Science, you have the opportunity to work with a great group of people, mentor others, and build a great future.SCOPE OF ROLE: The Customer Service team's primary focus is to provide an exceptional customer experience. The Customer Service Representative is responsible for sales order entry and updates, processing returns and credits, issuing basic quotes for custom sized standard product or non-warranty RMAs and supporting customers via email or phone. The team members work as internal liaisons for our customers and field teams; partnering with other departments (including Sales, Marketing, Planning and Operations) to resolve issues or respond to inquiries.ESSENTIAL DUTIES:Support new order entry in the Enterprise Resources Planning (ERP) systemProvide critical support for processing Returned Merchandise Authorizations (RMAs) in the ERP systemEscalate customer concerns and problems that could impact customer satisfaction or revenue recognitionConsistently review inventory for availability, administer order changes as neededAppropriately answer and distribute calls from customersOperate with the constraints of shipment cutoff time and establish lead timesEDUCATION AND EXPERIENCE:Ideal candidate will have an Associate's degree; High School Diploma or GED and equivalent work experience also will be consideredAt least (3) three years demonstrated success in a Customer Service/Order Management/Field Support or similar environment with evidence of increasing responsibility and growthProven experience with customer service processes within a manufacturing environmentPrevious Life Science or Clinical Industry experience a plusExperience working within an ERP system; JD Edwards (JDE) preferredSignificant experience with managing shared email folders, schedules and tasks within Microsoft OutlookOTHER SKILLS and ABILITIES:Outstanding demonstrated verbal, written, and interpersonal communication skillsProven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced environmentAbility to work collaboratively with virtual teams and processes Experience with ERP systems, JDE experience a plusExperience using Microsoft suite including: Word, Excel, Outlook, Power Point, etc.Good computer skillsSelf-starter, maintains a high ethical standard in customer satisfactionPassion to satisfy customer and positive "can do "attitude Must have solid time management and exemplary organizational skillsDisplay outstanding self-initiative requiring minimal supervision IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversityAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Keywords: IDEX Health & Science LLC, Rochester , Customer Service Representative - Temp, Hospitality & Tourism , West Henrietta, New York

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