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Customer Service Representative

Company: Butler Aerospace and Defense
Location: Pittsford
Posted on: November 19, 2021

Job Description:

Customer Service Representative Location: Pittsford, NY (14534) Job ID: #62579 Hours: 5am-4pm PST, Monday - Friday. ** Please send all resumes to Christy Wilson at cwilson@butler.com Responsibilities:

  • Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail transmission.
  • Provide customer service assistance for all internal and external customers.
  • Answer customer questions related to orders, RMA's, product availability, pricing, etc. via phones and/or email.
  • Process orders in Oracle ERP.
  • Process RMA request in Oracle ERP.
  • Maintain required quality levels for phone and data entry activities.
  • Follow pre-defined procedures to identify, evaluate, solve and escalate customer issues. Education:
    • High School Diploma or Equivalent ____________________________________________________________________ Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.Job Requirements:Customer Service

Keywords: Butler Aerospace and Defense, Rochester , Customer Service Representative, Hospitality & Tourism , Pittsford, New York

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