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Concierge- Customer Support

Company: Greenlight Networks
Location: Rochester
Posted on: November 19, 2021

Job Description:

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers' liaison for all aspects of the company's network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network. Essential Job Functions include: * Responding to inquiries from customers and installers and providing basic technical assistance and support. * Troubleshoot customer connectivity issues over the phone and by email & chat. * Compile and maintain all necessary documentation on customer interactions. * Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries. * Perform other duties as assigned. * The ability to manage multiple tasks within a fast-paced environment.

Keywords: Greenlight Networks, Rochester , Concierge- Customer Support, Hospitality & Tourism , Rochester, New York

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