IT Customer Service (US Citizen) - Rochester, NY - with Security Clearance
Company: Altimeter Solutions
Posted on: November 19, 2021
Please see our website for more job openings:
Description: * Coordinates, diagnoses and troubleshoots incoming
end user requests.
* Provides technical support services to end users either local or
remote with problems or issues related to information technology
services including but not limited to: applications, workstations,
conference rooms, collaboration services, and network services.
* Provides timely resolution of problems or escalation on behalf of
end users to appropriate next level of technical support personnel
in alignment with established service level agreements (SLAs).
* Provides case status updates to management and end users.
* Supports and maintains effective relationships with end
* Maintains and updates records in tracking databases within
* Alerts management to emerging trends in incidents, problems, or
issues. Education & Experience * Requires a High School Diploma or
equivalent and a minimum of 6 years of prior relevant experience or
2 years post-Secondary/Associates Degree with a minimum of 2 years
of prior related experience.
* Windows 10 experience
* Office 365 is preferred but 2016 is okay
* Experience in help desk or service desk
* Good Communicate skills and the ability to work with different
types of people Preferred Skills: * ServiceNow knowledge or other
big ticketing systems
* Knowledge in running reports
Keywords: Altimeter Solutions, Rochester , IT Customer Service (US Citizen) - Rochester, NY - with Security Clearance, Hospitality & Tourism , Henrietta, New York
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