RochesterRecruiter Since 2001
the smart solution for Rochester jobs

IT Customer Service (US Citizen) - Rochester, NY - with Security Clearance

Company: Altimeter Solutions
Location: Henrietta
Posted on: November 19, 2021

Job Description:

Please see our website for more job openings: https://altimetersolutions.com/altimeter-solutions-job-board/ Job Description: * Coordinates, diagnoses and troubleshoots incoming end user requests.
* Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
* Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
* Provides case status updates to management and end users.
* Supports and maintains effective relationships with end users.
* Maintains and updates records in tracking databases within established SLAs.
* Alerts management to emerging trends in incidents, problems, or issues. Education & Experience * Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
* Windows 10 experience
* Office 365 is preferred but 2016 is okay
* Experience in help desk or service desk
* Good Communicate skills and the ability to work with different types of people Preferred Skills: * ServiceNow knowledge or other big ticketing systems
* Documentation
* Knowledge in running reports

Keywords: Altimeter Solutions, Rochester , IT Customer Service (US Citizen) - Rochester, NY - with Security Clearance, Hospitality & Tourism , Henrietta, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds