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IT Customer Service (US Citizen) - Rochester, NY - with Security Clearance

Company: Altimeter Solutions
Location: Henrietta
Posted on: November 19, 2021

Job Description:

Please see our website for more job openings: Job Description: * Coordinates, diagnoses and troubleshoots incoming end user requests.
* Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
* Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
* Provides case status updates to management and end users.
* Supports and maintains effective relationships with end users.
* Maintains and updates records in tracking databases within established SLAs.
* Alerts management to emerging trends in incidents, problems, or issues. Education & Experience * Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
* Windows 10 experience
* Office 365 is preferred but 2016 is okay
* Experience in help desk or service desk
* Good Communicate skills and the ability to work with different types of people Preferred Skills: * ServiceNow knowledge or other big ticketing systems
* Documentation
* Knowledge in running reports

Keywords: Altimeter Solutions, Rochester , IT Customer Service (US Citizen) - Rochester, NY - with Security Clearance, Hospitality & Tourism , Henrietta, New York

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