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Customer Service Representative

Company: Elev8 Marketing
Location: Rochester
Posted on: January 9, 2021

Job Description:

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service. Essential Duties and Responsibilities: Supports programs that drive team performance toward departmental and organizational goals. Assist customer service and sales team toward the achievement of operational goals. Hires and provides training for new and/or less experienced customer service and sales staff. Reviews and evaluates work to ensure quality and timeliness Investigates and researches escalated customer service inquiries Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty This is an entry-level position that we will train into a management position if successful immediately hiring for this entry-level customer service position. JOB REQUIREMENTS: Other Knowledge, Skills or Abilities Required 0 to 3 years of Customer Service experience Ability to cross-train and develop team members Excellent verbal and written communication Ability to multi-task and to react well under pressure and treat others with respect Identifies and resolves problems promptly. Prioritizes and plans work activities Focuses on solving conflicts and listening to others without interrupting Work efficiently and effectively, both independently and as a team. Balances team and individual responsibilities and helps build a positive team spirit. Adapts and able to deal with frequent changes in the work environment Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. We do NOT participate in door to door/ business to business/ cold-calling or telemarketing. For immediate consideration, submit your resume today! Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions Associated topics: agente de servicio al cliente, answer, associate, customer care specialist, customer service specialist, platform support, product support, system support, telephone service representative, tsr

Keywords: Elev8 Marketing, Rochester , Customer Service Representative, Hospitality & Tourism , Rochester, New York

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