RochesterRecruiter Since 2001
the smart solution for Rochester jobs

Customer Service Specialist (Rochester, NY)

Company: Strategic Financial Solutions
Location: Rochester
Posted on: January 8, 2021

Job Description:

Overview:Do relationships matter to you?Do you enjoy talking with and helping others?Are you looking to collaborate, innovate and be part of team?And is your perfect environment one that is fast paced and takes time to celebrate success?If the answers to these questions were Yes! then you may have just found the company and culture you ve been hoping for.Strategic is hiring immediately! We are looking for Customer Service Specialists to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and our clients. As a Customer Service Specialist, you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom.So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.Responsibilities:Our Customer Service Specialists play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

  • Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
  • Handle all client inquires, requests and thoroughly educate them on the service
  • Provide quality support in the areas of handling questions, troubleshooting, and account assistance
  • Work with other departments as client advocates to ensure resolution
  • Look for innovative ways to better the product and improve the customer experience
  • Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!Qualifications:
    • Preferred 1-3 years customer service experience
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Pleasant, friendly attitude, with an ability to adapt to change
    • Strong listening skills, attention to detail, and decision making skills
    • Excellent time management skills
    • Customer-centric focus
    • Temporarily offering remote work during COVID-19
    • Hours- 11:30 AM-8:00 PM Monday- Friday or
    • Four 10 Hour Days (9:00 AM-8:00 PM) with your choice of Tuesday, Wednesday or Thursday Off
    • Compensation: $16.50 HRThe Fun Stuff
      • Competitive pay
      • Real time recognition leveraging internal social media
      • Monthly Team and facility events, quarterly team building outings and happy hours
      • Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
      • Participation in Strategic Dreams program which makes several employee s dreams come true each quarter
      • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programsCheck us out on Facebook!A Little About Strategic:Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for in New York by Best Companies to Work For and have been certified as a Great Place to Work 4 times. Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.Strategic is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as a company.Please mark as a safe sender to ensure recruiter emails don't go to spam Associated topics: call center, clerk, customer care associate, customer care representative, customer service associate, service agent, service specialist, system support, technical assistant, telephone service representative

Keywords: Strategic Financial Solutions, Rochester , Customer Service Specialist (Rochester, NY), Hospitality & Tourism , Rochester, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Dining Services Associate
Description: Join Our Team: Join our strong and growing company today Overview:Elderwood at Grand Island is Hiring a PT Day Shift Dining Service Assistant Dining Service Assistant DSA team members are responsible (more...)
Company: Elderwood at Grand Island
Location: Grand Island
Posted on: 01/20/2021

Shift Manager - Store 79
Description: Overview br br Have you been in an entry-level position within the retail, restaurant,
Company: Country Fair
Location: Springville
Posted on: 01/20/2021

Executive Chef
Description: Position Summary:In this role, you will report to the Chief Financial Officer and prepare various financial reports, build financial models, perform independent analyses and assist on other accounting (more...)
Company: Aramark
Location: Buffalo
Posted on: 01/20/2021

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Buffalo
Posted on: 01/20/2021

Production Supervisor (2nd Shift)
Description: About UsThe Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight 1 billion brands and global sales of approximately 25 billion. We're a globally trusted producer (more...)
Company: Kraft Heinz Company
Location: Avon
Posted on: 01/20/2021

Grubhub Delivery Driver - flexible hours
Description: Job Description Grubhub Delivery PartnerApply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra (more...)
Company: Grubhub
Location: Henrietta
Posted on: 01/20/2021

Wok/Line Cook
Description: Job Additional Information br We offer culinary positions of all levels that are truly A Cut Above. Youll steal the show by playing with fire at the woks - if you have a passion for the heart of the (more...)
Company: P.F. Chang's China Bistro
Location: Buffalo
Posted on: 01/20/2021

Team Leader
Description: Job Title: Team Leader Reports To: Store LeaderGeneral Description: The Team Leader is responsible for working closely with the Store Leader to build, supervise and work with Team Members to achieve goals (more...)
Company: Pit Stop
Location: Ontario
Posted on: 01/20/2021

Description: CLASS A CDL DELIVERY DRIVER ROCHESTER, NY The Anderson-DuBose Company is a locally owned and locally run Distribution Company that is looking for Local Delivery Drivers to help us serve our Customers. (more...)
Company: The Anderson-Dubose Company
Location: Perry
Posted on: 01/20/2021

68W Health Care Specialist
Description: Be the first line of defense against injury and illness of civilians after natural disasters, and the Soldiers who serve and protect our Nation every day. As a Health Care Specialist in the Army National (more...)
Company: Army National Guard
Location: Buffalo
Posted on: 01/20/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds