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Customer Service Specialist (Rochester, NY)

Company: Strategic Financial Solutions
Location: Rochester
Posted on: January 8, 2021

Job Description:

Overview:Do relationships matter to you?Do you enjoy talking with and helping others?Are you looking to collaborate, innovate and be part of team?And is your perfect environment one that is fast paced and takes time to celebrate success?If the answers to these questions were Yes! then you may have just found the company and culture you ve been hoping for.Strategic is hiring immediately! We are looking for Customer Service Specialists to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and our clients. As a Customer Service Specialist, you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom.So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.Responsibilities:Our Customer Service Specialists play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

  • Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
  • Handle all client inquires, requests and thoroughly educate them on the service
  • Provide quality support in the areas of handling questions, troubleshooting, and account assistance
  • Work with other departments as client advocates to ensure resolution
  • Look for innovative ways to better the product and improve the customer experience
  • Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!Qualifications:
    • Preferred 1-3 years customer service experience
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Pleasant, friendly attitude, with an ability to adapt to change
    • Strong listening skills, attention to detail, and decision making skills
    • Excellent time management skills
    • Customer-centric focus
    • Temporarily offering remote work during COVID-19
    • Hours- 11:30 AM-8:00 PM Monday- Friday or
    • Four 10 Hour Days (9:00 AM-8:00 PM) with your choice of Tuesday, Wednesday or Thursday Off
    • Compensation: $16.50 HRThe Fun Stuff
      • Competitive pay
      • Real time recognition leveraging internal social media
      • Monthly Team and facility events, quarterly team building outings and happy hours
      • Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
      • Participation in Strategic Dreams program which makes several employee s dreams come true each quarter
      • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programsCheck us out on Facebook!A Little About Strategic:Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for in New York by Best Companies to Work For and have been certified as a Great Place to Work 4 times. Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.Strategic is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as a company.Please mark @talent.icims.com as a safe sender to ensure recruiter emails don't go to spam Associated topics: call center, clerk, customer care associate, customer care representative, customer service associate, service agent, service specialist, system support, technical assistant, telephone service representative

Keywords: Strategic Financial Solutions, Rochester , Customer Service Specialist (Rochester, NY), Hospitality & Tourism , Rochester, New York

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