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Sr Assoc, IT Customer Services (TS/SCI) with Security Clearance

Company: L3Harris
Location: Rochester
Posted on: November 23, 2020

Job Description:

Job Title: Senior Associate, IT Customer ServicesJob Code: CHQ20201106-46462Job Location: Rochester, NY (Lee Rd) Description:The SSDnet Team is looking for a customer service-oriented IT professional to support desktop system deployments, both hardware and software, in the SSDnet area in Rochester, NY. You represent the Engineering IT organization to our customers and your goal is to make sure the customer experience and solutions are maintained to the standards set by the Engineering IT Team.* Ability to build and Duties: Deploy Windows 10 desktop systems inside the classified areas* Perform installation, maintenance, and repairs to a variety of telecommunications systems and equipment* Diagnose and resolve technical hardware software issues with strong troubleshooting skills* Assist in testing and the installation of network devices* Address work orders opened via the Service Management System and log all interactions and follow up with customers to ensure issue has been resolved with a goal of 99% SLA completion rate* Interface and coordinate with Security, Unix/Linux, Windows, Storage, Desktop, Helpdesk, and Network groups as required* Support group project initiative* Lift 45 lbs. (moving monitors and desktop systems)Minimum Qualifications:* Bachelor's Degree and a minimum of 2 years of prior related experience or 2 years post-Secondary / Associates Degree and a minimum of 6 years of prior related experience* At least 2 years' experience on fundamentals of operations relevant to Hardware, Software for Windows 10* TS/SCI clearance* Need to obtain CompTIA Security+ during the first 6 months of employment Preferred Qualifications:* Current CompTIA Security + Certification* Working knowledge of an IT Service Management tool (Remedy or ServiceNow)* ICND preferred. CCNA is a plus* Must be a self-starter, display initiative and ability to work in a team environment* Possess time management skills for scheduling and prioritizing work* Experience with equipment disposal and sanitization procedures

Keywords: L3Harris, Rochester , Sr Assoc, IT Customer Services (TS/SCI) with Security Clearance, Hospitality & Tourism , Rochester, New York

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