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Registered Nurse - Communications Center

Company: Rochester Regional Health
Location: Rochester
Posted on: September 14, 2018

Job Description:

SUMMARY As a Communications Center Registered Nurse (RN) you are an integral part of patient care by responding to patient and caregiver health related questions while providing superior health information and nursing care. STATUS: Full Time LOCATION: 100 Kings Highway South Rochester, NY 14617 DEPARTMENT: Communications Center SCHEDULE: Days / Evenings / Overnights, Every other weekend ATTRIBUTES

  • Five (5) years of nursing experience in a medical office or hospital setting required
  • Previous experience in or familiarity with Rochester Regional Health
  • Strong verbal and written communication skills
  • Ability to multitask while maintaining focus on service delivery
  • Demonstrated compassion and empathy with superior customer service
  • Proficient in use of computers; must be able to type a minimum of 35 wpm
  • Knowledge of terminology used by insurance/managed care health plans preferred
  • Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire
  • Available to work a flexible schedule that may include evening, night, weekend and holiday shifts RESPONSIBILITIES
    • Communication & Coordination. Respond to health-related inquiries using Electronic Medical Records (EMR); conduct and document the nursing assessment of patients, assist in the transition of post-hospital/assisted living care, triage interactions to determine urgency of care and schedule appointments with providers
    • Leadership & Guidance. Educate callers regarding immediate care and provide advice for self-care and symptom management
    • Compliance. Ensure compliance with all contact center policies and procedures; follow Health Insurance Portability and Accountability Act (HIPAA) at all times 83104BLS - Basic Life Support - American Heart Association (AHA); RN - Registered Nurse - New York State Education Department (NYSED) EDUCATION AS: Nursing (Required) LICENSES/CERTIFICATIONS BLS - Basic Life Support - American Heart Association (AHA); RN - Registered Nurse - New York State Education Department (NYSED) Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

      Keywords: Rochester Regional Health, Rochester, Registered Nurse - Communications Center, Healthcare, Rochester, New York

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