Medical Office Receptionist

Company: CNY Family Care, LLP
Location: East Syracuse
Posted on: January 13, 2026

Job Description:

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DESCRIPTION: Medical Office Receptionist Busy Family Care practice Monday - Friday Days (8:30am - 5pm OR 9am - 5:30pm) $16.00 - $23.00/hr Non-Exempt Medical Office Receptionist: Annual performance review, performance-based merit increase Generous paid time-off that increases with years of service 8 paid holidays per year Closed on major holidays Health, dental and vision benefits available with coverage effective the first of the month following date of hire Full complement of voluntary benefits $1,000 annual employer HSA contribution for employees enrolled in CNYFC high deductible health plan Free office visits with NP or PA for employees who are patients of the practice and enrolled in CNYFC high deductible health plan $1,000/yr Employer HSA Contribution to employees enrolled in CNYFC high deductible heatlh plan Waiver program for health benefits ($3,000/yr) 401K after six months with up to 7% combined employer match and annual discretionary profit-sharing contribution Free onsite parking Free lunch daily CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Receptionist position will be part of our professional first contact staff. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team and deliver high level of customer service. Medical Office Receptionist: Acknowledge and greet patients as they approach the desk. Review and updates all demographic/insurance information. Collect co-pays and balances as needed and enter payment into patient account. Balance cash drawer at the end of shift. Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner. Route calls appropriately taking accurate and complete phone messages when necessary. Schedule, cancel, or reschedule appointments when necessary. Document clinical messages in EMR based on established policy and procedures. Responsible for accurate documentation, reporting, and responses to patients relative to health issues. Follow established scheduling protocols and direct clinical concerns to the appropriate provider’s staff for triage. Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying. Maintain confidentiality at all times following the HIPAA guidelines. Medical Office Receptionist: High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience. Demonstrated knowledge of medical terminology and procedures. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. POSITION REQUIREMENTS: High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience. Demonstrated knowledge of medical terminology and procedures. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. FULL-TIME/PART-TIME: Full-Time SHIFT: Days BENEFITS: Competitive Pay DOE; Benefits begin first of month after hire date; 401k and discretionary profit sharing; HSA; Paid time off; Closed major holidays; Free Onsite Parking, Closed major holidays. TAGS: Receptionist, Medical Secretary, Administrative, Patient Services, Patient Check in, Patient Representative, Syracuse, Primary Care, Office jobs RATE OF PAY: $16.00 - $23.00 POSITION: Business Office Representative EXEMPT/NON-EXEMPT: Non-Exempt ABOUT THE ORGANIZATION: CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life. One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP/Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s). We continue to grow and expand our services in order to meet the demands of our patient population. PIfdb35e2bab30-25448-39429085

Keywords: CNY Family Care, LLP, Rochester , Medical Office Receptionist, Healthcare , East Syracuse, New York