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Clinical Secretary , Canandaigua OBGYN

Company: Thompson Health
Location: Canandaigua
Posted on: May 28, 2023

Job Description:

FULL TIME DAYS: Primary shift is 8am-5pm with an hour lunch daily. Shifts of 7:30am-4:30pm are on a rotation among all staff. One shift of 10am-7pm is required on a Monday once every 5-6 weeks. Secretary meetings are held on the third Thursday of every month at 7:30am and department meetings are held on the fourth Monday of every month at 7:30am. Additional meetings for ongoing improvement may apply.
Travel to Rochester Tech Park up to two times is required for EMR training and access.
Main Function:

  • The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.

  • The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.

  • The Clinical Secretary is responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement.

  • He/she must also understand, interpret & apply knowledge on multiple insurance benefits to specific patient needs.

  • He/she will input, classify & manage documentation in the office's electronic medical record (EMR) system.

  • The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office.

  • He/he will actively support providers and nurses and be an enthusiastic participant in staff meetings and actively identify ways to improve processes and service to patients.

  • The Clinical Secretary functions under the direct supervision of the Practice Manager or Office Coordinator and under the daily guidance of providers.

  • Individual must be able to manage demanding workload with accuracy & represent the office & staff professionally.

  • Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

    Required Job Specific Competencies:

    • Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance.

    • Shows caring and concern for all patients.

    • Exhibits time management skills, keyboarding skills and multi-tasking abilities to assure business components of the practice are maintained at an efficient and effective level.

    • Demonstrates the ability to develop and maintain collaborative working relationships with providers, all staff and Specialty Practice Management.

    • Demonstrates the ability to work independently & exhibits flexibility in decision making and prioritizing assignments.

    • Exhibits leadership skills through active support of practice and system goals and objectives

    • Actively guards confidentiality of sensitive info including but not limited to the patients, staff & the health system.

    • Can successfully complete the Hospital orientation program and department specific orientation.

    • Lives the CARES values at all times.

      Qualifications: (Licenses, Certifications)

      • Medical Administrative certification preferred.


        • High School Diploma or GED required.

        • Medical terminology required.

        • Medical Administrative certification preferred


          • Medical secretarial experience required.

          • Medical background required.

          • Strong EMR experience preferred.

          • Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.

          • Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

            Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply
            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Thompson Health, Rochester , Clinical Secretary , Canandaigua OBGYN, Healthcare , Canandaigua, New York

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