Triage RN - Home Care

Company: Rochester Regional Health
Location: Linwood
Posted on: November 19, 2021

Job Description:

SUMMARY The triage nurse--s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller--s problem. The triage nurse is expected to work closely with providers, nurses, and all other members of the organization staff by demonstrating effective communication, teaching, and negotiating skills. The triage nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team.Sign on Bonus up to $7,500! STATUS: Full Time LOCATION: Rochester, NY (position covers multiple counties) DEPARTMENT: Home CareSCHEDULE: Day/Evening Shift ATTRIBUTES-- Graduate from an accredited school of nursing, BSN preferred and prior nursing experience-- Strong analytical, computer, and communication skills essential.-- Experience in emergency department, ambulatory care or previous telephone consultation experience is helpful-- Medical terminology a must.RESPONSIBILITIES Triage Nursing. Through the nursing process, using specific protocols and established resources: collects specific data and records information on documentation form, assesses the client--s condition, provides accurate consistent information, formulates and recommends a plan of care, negotiates appropriate nursing care options with the client/patient and caregiver, and validates the care plan with the client/patient and caregiver for completeness and accuracy. Works collaboratively with other team members as required developing and implementing the plan of care.Communication. Demonstrates excellent communication skills. Maintains a customer-driven professional attitude. Provides non-judgmental advice based on protocols and resources. Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.Education. Demonstrates skill in client/patient teaching.Advocacy. Acts in the role of client and family advocate to assist them through the health care system. EDUCATION AS: Nursing (Required) LICENSES/CERTIFICATIONS BLS - Basic Life Support - American Heart Association (AHA); RN - Registered Nurse - New York State Education Department (NYSED) Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran PHYSICAL REQUIREMENTS : M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

Keywords: Rochester Regional Health, Rochester , Triage RN - Home Care, Healthcare , Linwood, New York