Advanced Medical Support Assistant
Company: Veterans Health Administration
Posted on: April 10, 2021
Applicants pending the completion of educational or
certification/licensure requirements may be referred and
tentatively selected but may not be hired until all requirements
are met. Basic Requirements: United States Citizenship:
Non-citizens may only be appointed when it is not possible to
recruit qualified citizens in accordance with VA Policy.
Experience. Six months experience of clerical, office, [customer
service], or other [administrative] work that indicates the ability
to acquire the particular knowledge and skills needed to perform
the duties of the position OR Education. One year above high school
OR Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable. May qualify based on
being covered by the Grandfathering Provision as described in the
VA Qualification Standard for this occupation (only applicable to
current VHA employees who are in this occupation and meet the
criteria). Grade Determinations: GS-06 Requirements
Experience. One year of experience equivalent to the [GS-5] grade
Demonstrated Knowledge, Skills, and Abilities. Candidates must
demonstrate [all of] the KSAs below: Ability to collaborate [and]
communicate [with a wide range of medical clinicians across
multiple disciplines (e.g. medical doctors, nurse practitioners,
physician assistants, psychologists, psychiatrists, social workers,
clinical pharmacists, and nursing staff) to accomplish team goal
setting to ensure medical care to patients is met.] Ability to
independently set priorities and organize work to meet deadlines,
ensuring compliance with established processes, policies, and
regulations. Ability to communicate tactfully and effectively,
[electronically, by phone, in person], and in writing, [with
internal and external customers]. This may include preparing
reports in various formats and presenting data to various
organizational levels, [as well as resolving patient concerns].
Advanced knowledge of the technical health care process
[(including, but not limited to, scheduling across
interdisciplinary coordinated care delivery and/or care in the
community models and patient health care portals)] as it relates to
access to care. Advanced knowledge of policies and procedures
associated with interdisciplinary coordinated care delivery and/or
care in the community operational activities that affect patient
flow, and patient support care [administrative functions] to
include, but not limited to appointment cycles, outside patient
referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians. References: VA Handbook
5005/117; Part II; Appendix G45. Physical Requirements: See VA
Directive and Handbook 5019. The work is primarily sedentary.
Physical demands do not exceed those of a typical office setting.
There may be some walking, standing twisting, turning, sitting,
pushing, bending, frequent keyboard usage, and carrying of light
items. Some positions may require sitting for long periods of time
at a computer terminal typing data while talking on a telephone
headset. In addition, there can be increased stress due to the
intensity of a patient/customer complaint or concern.
Keywords: Veterans Health Administration, Rochester , Advanced Medical Support Assistant, Healthcare , Batavia, New York
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