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Pharmacy Call Center Representative

Company: Rx relief
Location: Rochester
Posted on: May 16, 2020

Job Description:

Pharmacy Call Center Representative Calling all Pharmacy Technicians: Are you ready to go to work in Rochester, NY ? We know where the jobs are and how to help you find them! With a salary starting at $13.50 , Rx relief is looking for the right person to fill a Pharmacy Call Center Representative position---right now. Rx relief offers a range of various benefits including: health insurance, vision and dental insurance, 401(k) and deferred compensation programs, and more! As a Pharmacy Call Center Representative , you will be responsible for maintaining productivity and quality standards, as well as legal and company compliance, as you enter in new prescriptions and assist in the preparation of prescriptions. Pharmacy Call Center Representative Job Specifics and Requirements- Area: Rochester, NY Licensure Requirements: Pharmacy Certified Preferred Education: High School Diploma or equivalent Years of Experience: Must have at least 1-2 years of experience in call center--or as a pharmacy technician Schedule: Variable Hours / Monday - Friday; 8:30am - 9:00pm / Weekends; 8:30am - 6:00pm / Occasional Holidays Length of Assignment: Temporary to Permanent for the right candidate Pay: $13.50 / Hour Background / Drug Requirements: Ability to successfully complete background check and drug screen.-- Pharmacy Call Center Representative Job Responsibilities- Provide outstanding customer service to patients related to their prescriptions, such as refill requests, shipment status, billing issues, demographic updates, payment & invoice questions, and other general questions. Manages difficult or emotional patient situations; Responds promptly to patient needs; accepts feedback to improve service; Responds to requests for service and assistance; Meets commitments Display excellent communication skills Makes outbound calls to patients to collect shipping and billing information Fields inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions and troubleshoot any problems. Receive a request from a patient or patient's agent to refill the prescription medication. Establishes and maintain patient and clinic profiles. Keeping information correct and current. Manage telephone calls from pharmacy and providers in a timely and courteous manner. Maintain an understanding of the clinical guidelines of MMM/PMC. Must be able to function with frequent interruptions, accept change and be able to prioritize tasks efficiently when faced with competing demands. Ability to understand the importance of and respect the confidentiality of all member information, per HIPAA Guidelines Time Management Skills: establishing priorities and accomplishing tasks in a timely manner. Team Work: ability to work in a team environment to create solutions to problems. About Rx relief Rx relief is a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings. Voted Best of Staffing by both clients and talent, we provide a customized approach to your career needs as well as comprehensive benefits. Contact us to learn why everything we do is all about YOU! RXT3IND1 Compensation / Pay Rate (Up to): $13.50 / Hour

Keywords: Rx relief, Rochester , Pharmacy Call Center Representative, Healthcare , Rochester, New York

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