Professional, Ops Government Specialist

Company: CoreLogic, Inc.
Location: Rochester
Posted on: January 24, 2023

Job Description:

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

This role will be limited to the NY/NJ territory as it has some complexities that are unique to it.

Job Description:

Acts with a high-level of independence to establish and maintain relationships with local government authority personnel to provide high-touch customer support to Taxing Authorities in the assigned geographical area. Serve as primary point of contact regarding all agency-specific processing requirements. Resolve complex operational issues between agencies, vendors, and operational units.

• Leverages business expertise and analytical skills to identify issues that negatively impact the timely procurement and accurate processing of data files supporting the Tax Service product offerings. Recommend strategic solutions to management and agency personnel to correct identified deficiencies.
• Negotiate with agencies and other data vendors to jointly develop appropriate solutions, ensuring all customers' reporting commitments/research service level agreements are met.
• Identify key target agencies with the primary focus on both new and enhanced data sourcing for core Tax Service products.
• Participate in research and analysis of Taxing Authority's data/concepts outside of property tax related data/concepts. These actions are in support of new or potentially new products as part of additional value-added offerings to our bank and lender clients.
• Manage the flow of agency intelligence and data in a timely and accurate manner, as well as ensuring all agency information is accurate and up to date on all applicable internal and external systems.
• Support the monitoring of new or existing legislation as it pertains to real estate tax reporting. Recommend policy and procedure changes to ensure compliance with new legislation.
• Support setting up of new and modification of Agency data
• Collaborate with internal partners in staff augmentation on delivery timing and packaging.
• Uses independent judgement, evaluation, and negotiating skills to secure extensions and/or eliminate/reduce fees.
• Manage direct payments outside of portals and partners directly with senior leader to resolve issues.
  Key responsibilities:
  
  • Support high-profile Agencies, high volume states
    • New York
      • Accountable for all NY borough agencies representing the highest volume state with billions in annual tax transactions.
      • Actively participate in bi-weekly agency meetings to proactively manage expectations and address issues.
      • Review and prepare files that require special handling prior to payment processing.
      • Complete NY 953 monthly report; monitor, validate and finalize data.
      • Meet with NYC Department of Finance in-person to review system changes and cycles and bring back changes to operations to address.
      • Negotiate agreeable payment terms.
      • New Jersey
        • Required to serve as a board member of the New Jersey Tax Board.
        • Complete New Jersey monthly reporting requirements.
        • Special Projects: Accountable for a broad scope of projects related to 3rd party aggregators, 3rd party payment agents, on-going work type ownership, engagement language, relationship maintenance, government reimbursement for services, or ownership of processes or products.
        • Risk management, negotiating due date extensions, waiving P&I, manage conflict between agencies and CoreLogic
        • Resolving escalation issues from agencies
        • Resolving escalations forwarded from internal CL groups
        • Specific processes that need to be completed daily, monthly
        • Ability to work with several tax service applications
        • Contact non-responsive agencies for data files for Tax reporting
        • Review and update appropriate internal/external documentation based on Legislative requirements
        • Annual review of Real Estate Tax Handbook/Tax Deferral/Senior Citizen Exemption/Homestead Exemption
        • Notify and oversight that changes are incorporated across several internal teams
        • Review and approve Payee changes and updates to systems of records
        • Maintain all agency information in system of records
        • Oversee, Assist, Mitigate Payments of agencies across the United States
        • Tax Sale Tracking
        • Surveying of agencies for pay options, economic loss dates, early return dates, file formats for Tax Reporting and Payments.
        • Mentors others to strengthen the collective capabilities of the team including industry knowledge and business acumen.
          Job Qualifications:
          
          • Bachelor's degree preferred or equivalent experience
          • Minimum 7+ years related work experience
          • Mortgage or Escrow work experience
          • Regional oversight or Management experience
          • Proven ability to coordinate workflow
          • CRM and MS Office experience
          • Intermediate skill set in Excel
          • Solid verbal and written communication skills
          • Strong time management and prioritization skills
          • Strong negotiation skills
          • Ability to interact with differing audiences at all levels
          • Experience with multiple data types, CSV, TXT, delimited text and print files
            
            CoreLogic's Diversity Commitment:
            
            CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
            
            CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
            
            EOE AA M/F/Veteran/Disability:
            
            CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
            
            Please apply on our website for consideration.
            
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Keywords: CoreLogic, Inc., Rochester , Professional, Ops Government Specialist, Government & Protective Services , Rochester, New York