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Service Operations Manager

Company: Durst Image Technology U.S.
Location: Rochester
Posted on: October 11, 2019

Job Description:

Service Operations Manager Position Summary The purpose of the Service Operations Manager position is to provide support and direction to Durst US internal and external customers through: training of service staff on company systems; documenting and improving processes/understanding between service, inventory planning, warehouse and accounting teams; traveling to customer sites with technicians to learn where there are opportunities for the business to improve its programs, processes and information sharing. Essential Functions & Responsibilities Become a systems subject matter expert and identify/drive necessary improvements/upgrades/changes regarding the usage of our systems that support the service operations team. Create documentation defining processes. Perform training of proper use, as well as speak to the business needs and goals surrounding these systems. Identify and assist with: driving necessary improvements/upgrades/changes regarding processes that support the service operations team. Become the subject matter expert in the executions of, and functional relationship between a given process and other processes within Durst US Operations. Through education of employees and persistence, drive high participation and process accuracy. Will educate and develop a sense of accountability for remote employees to properly enter data, interact with our systems, and follow processes. Express the importance and ensure compliance in regards to the data format and timeliness of entries. Using face to face interaction drive constant improvement of the internal Durst systems to best benefit all stakeholders by soliciting feedback from the various teams. Change Management-Manage and drive the necessary changes in processes and systems to benefit Durst objectives. Implement and train the service teams on soft skills. Responsible for assisting with data research and gathering related to service business. Position Requirements. Travel- 75% Overnight Travel throughout the US and Canada. Office hours 9:00am-6:00pm. Regularly participate in afterhours operational support of service-related activities. Maintain needed documents to travel in USA, Canada, and the EU.

Keywords: Durst Image Technology U.S., Rochester , Service Operations Manager, Executive , Rochester, New York

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