UC Customer Success Manager
Posted on: September 12, 2019
Mitel is a global market leader in business communications,
powering more than two billion business connections with our cloud,
enterprise and next-gen collaboration applications.
With more than 70 million users in nearly 100 countries, Mitel is
the only company that wakes up every day exclusively focused on
helping customers take their communications from where they are
today to where they expect them to be.
Mitel is searching for a UC Customer Success Manager to join our
team in Plano, TX, Austin, TX or Rochester, NY.
The primary goal of UC Customer Success Manager is to retain and
increase revenue and overall Net Promoter Score (NPS) by
proactively taking ownership and responsibility of our SMB,
mid-range accounts segment, managing the customer experience at
consistently high levels, and ensuring a superior customer
experience. The Customer Success Manager is engaged immediately
after the customer has completed their migration onto our platform
and is responsible for ensuring the customer is provided with a
positive experience throughout the remainder of their life
Do you enjoy advocating for multiple customers in a fast-paced,
cross functional environment? Are you a highly-motivated and
strategic individual who is capable of translating a client's
business needs into a cutting edge, unified communications
solution? If so, the Mitel, Customer Success Manager could be the
position for you and you should consider a career at Mitel! This is
a superb opportunity to join a highly regarded dynamic company in
the midst of growth and very exciting times.
- Manage the customer relationship throughout customer lifecycle
all while advocating internally for their customer base, providing
oversight and rallying the troops to meet our customer
- Generate & maintain account team dashboards.
- Advocating internal customer escalations from other
departments: Support, Billing, TAC, and Sales.
- Conduct periodic account reviews.
- Negotiate contract renewals and maintain a high revenue
- Responsible for customer satisfaction and working diligently to
create promoters and loyal customers willing to purchase additional
services, spread positive word of mouth, and act as willing
- Act as trusted adviser and escalation point.
- Communicate customer needs to internal, cross-functional
- 5+ years of Account Management, or equivalent relationship
- Experience with IP, data, and voice network services
- Prior experience in solutions selling, and account
- Proficient in MS office products
- Persuasive, confident with excellent negotiation skills
- Strong communication, written, and formal presentation/public
- Ability to engage and communicate effectively with senior
leaders both internally and externally with our mid-range
- Passionate and empathetic towards the customer experience
- Self-motivated, pro-active, results-oriented professional with
an ability to work with minimal direction.
- Diligent/detail oriented, very organized
- Bachelor of Science degree in related field or equivalent
Mitel provides equal opportunities to all applicants and employees.
All employment decisions are based on business needs, job
requirements and individual qualifications, without regard to race,
color, national origin, sexual orientation, ancestry, sex
(including gender identity, pregnancy, childbirth, or related
medical condition), parental status, age, religion or religious
belief, creed, disability, medical condition, genetic information,
marital status, citizenship status, military service, political
affiliation, or any other characteristic protected by state,
federal law, or local ordinance.
These protections extend to all management practices and decisions,
including recruitment and hiring practices, appraisal systems,
promotions, demotions, transfers, compensation changes, training,
career development programs, layoffs, and terminations.
The Affirmative Action Plan is available for viewing to any
employee or applicant for employment upon request.
Keywords: MITEL, Rochester , UC Customer Success Manager, Executive , Rochester, New York
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