Inside Sales Manager
Company: DB Roberts
Location: Rochester
Posted on: May 28, 2023
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Job Description:
Job DescriptionSummary: Manages the branch inside sales team by
performing the following duties personally or through subordinates.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.Lead inside sales personnel to achieve
branch sales objectives.Act as central point of contact regarding
branch sales issues. Interface with other internal departments such
as Marketing, Asset, Product, Field Sales, and Human
Resources.Attend Branch, Supplier and Customer meetings as
appropriate.Stay up to date on new procedures, policies, and system
features.Monitor and balance individual Inside Sales personnel
workloads.Provide direction and adequate resources for customer
support and superior customer service.Establish on-going nurturing
relationships with Outside Sales, suppliers and customers.Regular
engagement with individuals in the marketplace to establish a
network of potential future employees.Supervisory Responsibilities
Directly supervises branch inside sales team.Carries out
supervisory responsibilities in accordance with the organization's
policies and applicable laws.Responsibilities include interviewing,
hiring, and training employees; planning, assigning, and directing
work; appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.CompetenciesProblem
Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully; Develops alternative
solutions; Works well in group problem solving situations; Uses
reason even when dealing with emotional topics.Technical Skills --
Assesses own strengths and weaknesses; Pursues training and
development opportunities; Strives to continuously build knowledge
and skills; Shares expertise with others.Customer Service --
Demonstrates ability to develop key customer and supplier
relationships; Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to
improve service; Responds to requests for service and
assistance.Interpersonal Skills - Focuses on solving conflict, not
blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.Oral Communication - Speaks clearly and
persuasively in positive or negative situations; Listens and gets
clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.Written Communication
- Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needsTeamwork - Balances team
and individual responsibilities; Exhibits objectivity and openness
to others' views; Gives and welcomes feedback; Contributes to
building a positive team spirit; Puts success of team above own
interests; Able to build morale and group commitments to goals and
objectives; Supports everyone's efforts to succeed.Delegation -
Delegates work assignments; Matches the responsibility to the
person; Sets expectations and monitors delegated activities;
Provides recognition for results.Leadership - Exhibits confidence
in self and others; Inspires and motivates others to perform well;
Effectively influences actions and opinions of others; Accepts
feedback from others; Gives appropriate recognition to
others.Managing People - Includes staff in planning,
decision-making, facilitating and process improvement; Takes
responsibility for subordinates activities; Makes self available to
staff; Develops subordinates skills and encourages growth; Solicits
and applies customer feedback (internal and external); Continually
works to improve supervisory skills.Quality Management - Looks for
ways to improve and promote quality; Demonstrates accuracy and
thoroughness.Business Acumen - Understands business implications of
decisions; Displays orientation to profitability; Demonstrates
knowledge of market and competition.Diversity - Demonstrates
knowledge of EEO policy; Promotes a harassment-free environment;
Builds a diverse workforce.Ethics - Treats people with respect;
Works with integrity and ethically; Upholds organizational
values.Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports
organization's goals and values.Strategic Thinking - Develops
strategies to achieve organizational goals; Understands
organization's strengths & weaknesses; Analyzes market and
competition; Identifies external threats and opportunities.Judgment
-- Displays willingness to make decisions; Exhibits sound and
accurate judgment; Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process; Makes
timely decisions.Motivation - Sets and achieves challenging goals;
Demonstrates persistence and overcomes obstacles; Measures self
against standard of excellence.Planning/Organizing - Prioritizes
and plans work activities; Uses time efficiently; Plans for
additional resourcesProfessionalism - Approaches others in a
tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position;
Accepts responsibility for own actions.Dependability - Follows
instructions, responds to management direction; Takes
responsibility for own actions; Completes tasks on time or notifies
appropriate person with an alternate planOther Location(s)
HiringRequirementsQualifications To perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or
four+ years related experience and/or training; or equivalent
combination of education and experience. Computer Skills
Proficiency in the following applications; Microsoft Outlook,
Excel, Powerpoint. Experience with sales tracking software such as
OPTRAK and Dem ID.Compliance StatementIf this is a US based role
the following applies. This position requires use of information or
access to hardware which is subject to the International Traffic in
Arms Regulations (ITAR). To perform the position, you much be a
U.S. Person as defined by ITAR. ITAR defines a US Person as a US
Citizen, US Permanent Resident (I.e. 'Green Card Holder'),
Political Asylee, or Refugee.BenefitsDB Roberts offers a
comprehensive benefits package to all full time, regular employees
located in the United States which include:Comprehensive medical,
dental and visionVacation, sick time and holidaysAccident, life,
disability and critical illness insurance401k retirement program
with matchWellness programsTuition reimbursementReferral bonusesPet
insuranceEmployee discount programAnd the day off for your
birthday!PDN-993351de-ecce-40ae-bb94-41ccf0df539d
Keywords: DB Roberts, Rochester , Inside Sales Manager, Executive , Rochester, New York
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