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Customer Success Manager

Company: Nesco Resource
Location: Rochester
Posted on: March 19, 2023

Job Description:

NOTE: THIS POSITION MUST BE DONE 100% ONSITE FROM OUR CLIENT'S OFFICE IN ROCHESTER, NY. NO RELOCATION AVAILABLE, LOCAL CANDIDATES TO ROCHESTER, NY ONLY Do you have a knack for keeping clients engaged and invested in utilizing customizable software? Do you have a proven sales background and have the fundamentals to autonomously run your day? If you're looking to work with a forward-thinking team of technical professionals that are engaging and enthusiastic about the work they do, Apply Today!Our client is a local software company that designs digital tools for the Construction Industry. They have an immediate opening for a Customer Success Manager in their office in Rochester that is 100% ONSITE. The goal of the position is to lower attrition rates and keep customers engaged in using their software on a regular basis, through checking in with them and evaluating their needs. QUALIFICATIONS:

  • Strong desire to cultivate mutually beneficial business relationships.
  • Customer-first mindset with the ability to build a client's trust.
  • Active listening skills.
  • Well-developed communication skills, both written and verbal.
  • Composure and a calm demeanor under stress.
  • Detailed oriented with strong analytical skills.
  • Ability to work independently and as a member of a team.
  • Utilizing online technology to communicate with the customer.
  • Strong computer skills including commitment to logging details in CRM Software (Salesforce). RESPONSIBILITIES:
    • Own the entire post-sales experience including up-sells, renewals, and strategic account management.
    • Be a product and industry expert to communicate value (training, features, support) to subscribers to drive retention.
    • Conduct business reviews and leverage internal resources to identify opportunities for growth and expansion.
    • Work with your fellow subject matter experts on the team to resolve problems.EDUCATION/BACKGROUND:
      • Bachelor's degree required with 5 years or more Industry related experience. NOTE: THIS POSITION MUST BE DONE 100% ONSITE FROM OUR CLIENT'S OFFICE IN ROCHESTER, NY. NO RELOCATION AVAILABLE, LOCAL CANDIDATES TO ROCHESTER, NY ONLY For IMMEDIATE consideration, Call Dan Birnbaum TODAY at 5._8._5._2._7._2._9._0._5._1. Resumes can be sent directly to Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Rochester , Customer Success Manager, Executive , Rochester, New York

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