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Director, (CSM) Solutions and Development

Company: Cogeco Inc.
Location: Rochester
Posted on: January 27, 2023

Job Description:

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.Time Type:RegularJob Description :About Our CompanyBreezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).Why Work At Breezeline?As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.Internal Values - How we actWe're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.And here is how we do it.Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.Job flexibility: We think everything you do matters - at work and home.Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.Role SummaryAs a Director of Systems and Solutions Development, your role is to oversee, transform and integrate payment, billing and client service enablement infrastructure. You will work closely with a team of leaders enabling business outcomes, including an enhanced customer/colleague experience, sophisticated payment solutions, coding pricing and continued focus on our customer centric approach. You are a highly analytical, detailed oriented self-starter. You have a "roll up the sleeves" attitude and a focus on delivering impactful results, always demonstrating intellectual curiosity and a willingness to learn and grow. This role requires a relentless pursuit towards implementing best in class processes and taking a proactive approach that will enhance the employee vision, mission and values to ensure an engaging colleague experience. This Ideal candidate will be responsible for the following:

  • Building a team that is responsible to ensure appropriate strategies are in place to mitigate business/technological risks, as well as for overseeing Process Improvement activities in alignment with the Organizational goals -
    • Managing, leading, inspiring and developing colleagues to ensure a high level of performance and accountability
      • Demonstrating strong leadership and communication skills, bi-directionally within the organization
        • Communicating complex technical concepts effectively to a broad group of stakeholders
          • Partnering and delivering results in a Matrix Organization
            • Attending leadership meetings on a regular basis to stay abreast of priorities and initiatives
              • Partnering with the Engineering, Product and Customer Service teams to implement new techniques and strategies that align with the Strategic Roadmap
                • Working with INFOSEC team to ensure security of applications and data
                  • Contributing to the design, engineering and implementation of complete systems that interface with the billing and service enablement products and related vendor partnerships
                    • Marinating a current understanding of new techniques and industry practices
                      • Developing processes, flowcharts, layouts, diagrams, charts, solution configuration and design
                        • Design and implementation of best in class technical enhancers that drives automation and performance of systems and services
                          • Oversight and deployment of monitoring/alerting of service events related to performance, scalability, availability, and reliability
                            • Contributes to strategy discussions on overall design and best in class services
                              • Completing other projects as assigned or as needs are recognizedSkills and Experience
                                • Outstanding interpersonal skills with a proven ability to collaborate and achieve results in a matrix organization environment
                                  • Excellent verbal and written communication skills
                                    • A focus on the client partnership
                                      • Excellent organizational skills and attention to detail
                                        • Excellent analytical and problem-solving skills
                                          • Demonstrable negotiation, relationship building, and conflict resolutions skills
                                            • Proven ability to manage time effectively and meet deadlines
                                              • Ability to effectively coordinate multiple projects, execute multiple tasks simultaneously while working with conflicting priorities in a fast-paced environment.
                                                • Ability to work in diverse work environment
                                                  • High degree of maturity, honesty, trust and integrity and the ability to cultivate these qualities in othersEducation and Experience:
                                                    • Bachelor's Degree BA/BS Computer Science / or Industry equivalent
                                                      • Five to seven years related experience and or training; or equivalent combination of education and experience
                                                        • Experience building or working in a client focused environment
                                                          • Experience managing in a Matrix Organization is preferredOther Skills and Abilities:
                                                            • Billing system experience required , CSG experience a plusAvailable Benefits
                                                              • Competitive salary
                                                                • Medical coverage (including prescription and vision plans)
                                                                • Dental coverage
                                                                • Life Insurance (1x salary at no cost to employee)
                                                                • Long and short-term disability insurance (no cost to employee)
                                                                • Voluntary employee, spousal, and child life insurance
                                                                • Company recognized Holidays with additional Floating Holidays
                                                                • Paid Time Off (PTO) programs
                                                                • Comprehensive Flex Work Policy
                                                                • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
                                                                • Participation in the Employee Bonus Plan
                                                                • Participation in the Cogeco Stock Purchase Plan
                                                                • Complimentary and discounted broadband services (for those in our service area)
                                                                • Tuition Reimbursement
                                                                • Headspace Membership
                                                                • Opportunities for LinkedIn Learning subscriptions for select colleaguesLocation :Rochester, NHCompany :BreezelineAt Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

Keywords: Cogeco Inc., Rochester , Director, (CSM) Solutions and Development, Executive , Rochester, New York

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