Vendor Manager - 001754
Company: Excellus BlueCross BlueShield
Location: Rochester
Posted on: January 27, 2023
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Job Description:
The Vendor Manager owns the vendor relationship and is
accountable for the performance of vendors within the ERCS division
and the Health Plan organization. This position supports ERCS by
leading the identification and selection of vendors through
maintaining industry contacts, directs the RFP process, partners
with Finance on the financial details of the contract, and partners
with Legal to ensure the corporation is protected by the contract.
Additionally, this position ensures all vended processes and
interfaces are compliant with s State, Federal, and BCBS
Association insurance requirements and works with cross-functional
teams to lead the development; negotiation, execution and
governance of supplier arrangements to ensure realization of the
expected value from the relationship. In addition, incumbents in
this position act as the main point of contact for all ERCS vendors
and own the on-going organization-wide relationship and governance
with the vendor(s) to ensure vendor performance meets contractual
and customer expectations. Essential
Responsibilities/Accountabilities Leads strategic vendor
outsourcing arrangements, and develops all communications related
for the potential sourcing arrangement. Leads vendor
identification, evaluation, negotiation, selection, contracting,
implementation and on-going management of supplier initiatives.
Receives, Reviews and distributes all required "Request For---"
documents. Monitors and reviews historical spend analysis and
budgetary impacts. Negotiates and develops contracts including all
necessary service level agreements (SLA). Leads all re-negotiation
and/or termination activities related to vendor relationships.
Resolves contractual and pricing issues with supplier
representative. Owns all aspects of the vendor relationship for
multiple vendors to ensure vendor performance is meeting
contractual and customer expectations. Ensures each vendor is being
managed using standard governance processes including Quarterly
Business reviews, vendor scorecards, escalation process, etc. Works
directly with ERCS department managers and Health Plan leadership
to ensure business needs are being met by the vendors. Acts as the
liaison between internal teams (Operational Excellence, EIT,
Finance, Sourcing & Contracts, etc.) to support the implementation
of contracts and supplier relationships from all workflows.
Creates, executes, and monitors processes, protocols, production
timeframes, audits and SLA's and has oversight of service level
agreements. Develops supplier performance metrics to monitor and
evaluate supplier performance; making recommendations for additions
or deletions of suppliers as appropriate. Researches supplier
spending and formulates cost reduction sourcing strategies to
improve efficiency, reduce expenditures, and consolidate the
supplier base. Manages key relationships with Legal, Risk, EIT,
Finance and key internal Health Plan-wide organizations in order to
ensure proper review and approval of all contracts with external
suppliers. Prepares and submits delegations when needed to ensure
full compliance with authorization limits. Serves as a liaison
between external suppliers and internal staff to facilitate the
evaluation, pricing and introduction of new products/services,
problem resolution, and program development. Ensures final contract
documents are consistent with agreements reached at negotiations
and implemented for operational governance. Coordinates and amends
changes into contracts when determined by regulation (i.e. Health
Care Reform, ICD-10, recent legislation from NYS DOH, etc.).
Coordinates and reports upon annual on-site visits (as needed) to
ensure vendor compliance. Monitors vendor performance against
Service Level Agreements (SLAs) to ensure internal and external
customer quality expectations and production turnaround timeliness
metrics are met. Charges and credits vendor impact fees as outlined
in the SLAs based on KPI performance. Maintains, monitors, and
reports savings against the Cost/ Benefit Analysis and ensure
mitigation of any financial or other risk(s) associated with the
vendor accountabilities. Consistently demonstrates high standards
of integrity by supporting the Lifetime Healthcare Companies'
mission and values, adhering to the Corporate Code of Conduct and
leading to the Lifetime Way values and beliefs. Maintains high
regard for member privacy in accordance with the corporate privacy
policies and procedures. Regular and reliable attendance is
expected and required. Performs other functions as assigned by
management. Minimum Qualifications: Bachelor's degree in Business,
Finance or relevant field and a minimum of five years of related
work experience required. Demonstrated experience in negotiating,
defining pricing, contract development/ management and vendor
management, including monitoring and tracking vendor performance.
Strong organizational development skills and experience in leading
multiple strategic outsourcing/vendor engagements and
relationships. Ability to identify contractual and supplier
management risks and issues; suggest alternatives that lead to the
best solution. Solid understanding of procurement contracting laws
& regulations; including the ability to clearly draft commercial
contract terminology. Experience with budget management, inventory
control, quality control, and cost/benefit analysis. Maintains
knowledge of regulatory mandates and ensures Health Plan and its
vendors, contracts and processes are in compliance with these
requirements, SAS 70, and Sarbanes Oxley. Proven analytical skills
in summarizing data, root cause determination and error
recognition. Excellent leadership, communication, human relations
and negotiation skills with people in all levels of the
organization. Demonstrated track record in creating collaborations
and working with teams across the organization. Excellent
presentation, teambuilding and leadership skills. Demonstrated
success as the leader of cross functional work teams. Demonstrated
competence in staff leadership. Expert level Excel and Word user.
Proficient in Lawson and SciQuest. Physical Requirements: - Ability
to travel across regions. ************ The Lifetime Healthcare
Companies aims to attract the best talent from diverse
socioeconomic, cultural and experiential backgrounds, to diversify
our workforce and best reflect the communities we serve. Our
mission is to foster an environment where diversity and inclusion
are explicitly recognized as fundamental parts of our
organizational culture. We believe that diversity of thought and
background drives innovation which enables us to provide
leading-edge healthcare insurance and services.With that mission in
mind, we recruit the best candidates from all communities, to
diversify and strengthen our workforce. OUR COMPANY CULTURE:
Employees are united by our Lifetime Way Values & Behaviors that
include compassion, pride, excellence, innovation and having fun!We
aim to be an employer of choice by valuing workforce diversity,
innovative thinking, employee development, and by offering
competitive compensation and benefits In support of the Americans
with Disabilities Act, this job description lists only those
responsibilities and qualifications deemed essential to the
position. Equal Opportunity Employer
QualificationsEducationPreferredBachelors or better in Business
Administration.Bachelors or better in Finance.Bachelors or better
in Review Required.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Excellus BlueCross BlueShield, Rochester , Vendor Manager - 001754, Executive , Rochester, New York
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