Director of Professional Services
Company: ComTec Solutions
Location: Rochester
Posted on: January 26, 2023
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Job Description:
Description:
At ComTec we conduct our day-to-day business around 4 Simple Core
Values:Dedicated to our EmployeesPassionate about the CustomerDo
the Right ThingFire in the Belly If you would like to be a part of
bringing those values to life for our team and our customers,
please keep reading...JOB SUMMARY: The Enterprise Systems Group
manager is a key, strategic member of our Senior Leadership Team
(SLT) and, as such, is responsible for helping to ensure the
continued sustainability of the ComTec organization-specifically by
maximizing client satisfaction via the oversight of seamless
project implementations, prompt issue resolution and the
development of robust client-specific solutions. As a senior
leader, the ideal candidate must have a combination of ERP systems
and implementation knowledge, leadership skills, relationship
management expertise and business acumen. Exercise discretion and
independent judgment with respect to customer ERP matters of
significance.REPORTS TO: Vice President of Enterprise Systems Group
DIRECT REPORTS: Enterprise Systems GroupDepartment:
ManagementPosition Type: Full TimeTravel Required: Minimal as
neededESSENTIAL FUNCTIONS: Develop excellent relationships with
clients to establish the company as a product and service
leaderDrive client focus and responsiveness, both strategically and
tacticallyResponsible for the performance & development of all
Consultants, Support Analysts, Software Engineers, and Systems
Engineers - Handle employee recruiting, interviewing, hiring,
performance reviews and termination, as necessary - Enable and
support the personal/professional growth and development of all
direct reports (i.e., coach and mentor) - Contribute to the
development of training and educational programs Track and monitor
the progress of projects to ensure customer expectations are met
and projects are delivered within agreed-upon budgets and
timeframes - Assist Project Management in developing and
maintaining project plans, budgets and schedules for all client
projects- Schedule and prioritize issues and coordinate activities
with clients and internal departments to resolve issues - Manage
ticket resolution time and continually improve to meet SLA
guidelines Utilize strong leadership and interpersonal skills to
ensure optimal efficiency, effectiveness, and productivity Ensure
effective utilization of all resources (e.g., people, equipment,
facilities) - Maintain employee utilization. - Facilitate employee
cross-training, certifications and training documents Establish
clear objectives and metrics for the company's service
delivery-related investments and understand the levers that drive
profitability - Develop procedures for our resources to manage
project and department documentation Ensure that the company is
pursuing and investing in opportunities that will deliver the
greatest value to the organization Present ComTec in a positive
light both internally and externally (i.e., be a champion for the
company)
Requirements:
SOFT SKILLS & ABILITIES: Superior professional presence and
business acumen Presence, energy and credibility to quickly earn
the respect and confidence of all employees Proven track record for
delivering resultsA risk-taking, entrepreneurial spirit coupled
with a strong work ethic Astute listener with excellent
relationship management skills; strong, client-focused orientation
and ability to inspire others. Knowledge of applicable best
practices (i.e., industry/technology knowledge) Intelligence, good
judgment, problem-solving skills, and effective decision-making
abilities Ability to see the big picture and prioritize
appropriately Able to motivate, inspire and champion ideas Strong
commitment to ComTec values and a hands-on team player EDUCATION,
EXPERIENCE, & KNOWLEDGE: BA/BS in information technology, business
administration or a related field 10+ years of management
experience in positions of increasing responsibility where company
performance and employee management have been emphasized
Progressive experience in the professional services industry; prior
experience demonstrating effective management skills in a
fast-paced and growing environment ERP systems expertise with depth
of knowledge among a broad range of manufacturing processes (i.e.,
make-to-stock / make-to-order / engineer-to-order environments)
(e.g., SyteLine, Epicor, Syspro, SAP, Oracle) Experience with
Epicor Kinetic ERP platform strongly desired Exceptional client
relations skills and the ability to handle problem resolution
meetings Professional written and verbal communication skills
including process documentation WORK ENVIRONMENT/PHYSICAL
DEMANDS:Use of computer and office equipmentAbility to remain calm
in stressful situationsPerforms all administrative functions
expected at this levelADDITIONAL REQUIREMENTS:Ability to schedule
for evening or weekend work occasionallyValid driver's license in
your state of residence and reliable personal
vehicle10.2022PI202084044
Keywords: ComTec Solutions, Rochester , Director of Professional Services, Executive , Rochester, New York
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