Client Project Manager (Software Implementations)

Company: Transfinder
Location: Rochester
Posted on: November 26, 2022

Job Description:

*Join a growing company! Work remotely (Looking for remote workers in New York and Texas)*

*What you'll love about Transfinder*

- Work with the most *advanced technology* in our industry.

- *Team focused*. You will not find better teammates anywhere.

- Open-door management and *an entrepreneurial spirit*.

- Strong belief in *work-life balance*.

- *Work remote*.

- *Multiple Best Places to Work awards!*

*What will you be doing*

*This is a client facing role. Our Client Project Managers work directly with our clients to setup and configure our software while coordinating training and support. Click on the link to review our brochure that describes the implementation process*and what our Client Project Managers do. https://www.transfinder.com/img/papers\_and\_colateral/brochure\_8di9l3c5q4.pdf

The *Client Project Manager is a member of the implementation team *in our client services department *working hands-on with new and existing clients* to *assure the successful installation, configuration, training, and implementation of all software packages*. The Client Project Manager works collaboratively with training, sales, and support/engineering teams to *onboard clients from start to finish*.

- *Develop project plans* to meet *client objectives*, including specific goals, milestones, and target dates.

- Provide hands-on support and data analysis for clients during their implementation period, including troubleshooting when appropriate.

- Maintain clear, complete, and *accurate documentation* related to all project activities, including tracking time spent on client and department-related activities in a *CRM*.

- *Coordinate software installation between client and internal installation teams*.

- *Coordinate* online and onsite *training between Transfinder's training team and the client*.

- Evaluate overall status of assigned projects and *identify risks or roadblocks*.

- *Maintain communication with clients* to ensure that projects are on track, given the goals established in the project plan, and work with clients to adjust, as necessary.

- Promote an atmosphere that encourages *collaboration, optimism, and dedication*.

*Must have experience*

*The Client Project Manager is hands-on and technically minded, working with a task-oriented approach while retaining a strong commitment to dedicated customer service.*

- Bachelor's Degree or equivalent combination of education and experience.

- 3+ years' experience in a related field, such as Software Implementation/Support, Project Coordination, or Application Analysis preferred.

- Proven record of defining, executing, and completing projects.

- Ability to maintain, track and meet the needs of multiple client projects simultaneously.

- Highly organized and initiative-taking.

- Ability to propose new ideas, both functional and technical.

- Ability to learn new software and procedures quickly and independently.

- Experience with web-based applications.

- Excellent verbal and written communication skills.

*Nice to have experience *.

- Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.

- We are also hiring more experienced project managers with enterprise level experience.

*What do we do*

Transfinder's mission is to *provide superior value* for their clients by *delivering faster, safer, and smarter solutions*. Transfinder has built the safest, most efficient *transportation management and communication solutions*designed for *school districts and municipal governments*, and their stakeholders. Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity, and mutual trust. Used extensively by more than 2,000 school districts and municipalities in 47 states.

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience level:
* 3 years
Schedule:
* 8 hour shift
* Monday to Friday

COVID-19 considerations:
This is a full-time remote position.

Application Question(s):
* Are you able to work from home out of Texas or New York State? (Required)
* What's the total compensation range that you are looking for? (Required)

Experience:
* Software Implementation: 3 years (Preferred)

Work Location: Remote%58047475%

Keywords: Transfinder, Rochester , Client Project Manager (Software Implementations), Executive , Rochester, New York