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Retail Service Manager - John Deere Dealership

Company: LandPro Equipment LLC
Location: Batavia
Posted on: September 23, 2022

Job Description:

Do you have retail management experience and know how to deliver exceptional service to customers and employees? Apply Today.

Competitive Pay, Close to Home, Easy Application Process - Apply Today
LandPro is searching for an experienced Retail Service Manager for our newest location in Batavia NY (West Saile Drive) . This position will train and work at our Oakfield, NY location until the Batavia store opens (anticipated Fall 2022) . This is a unique experience to be part of a team that opens a new dealership from the ground up! Join us today!

Compensation & Benefits:

Extremely Competitive Wages + Bonuses
Paid Time Off
Health Benefits
Employee Discount
401k and more


Manages service operations within the dealership to maximize return on investment by optimizing the customer service experience to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.


Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing, and employee development activities for employees reporting to this position
Responsible for other duties as assigned by your manager

Experience, Education, Skills, and Knowledge:

3+ years experience in service or retail related environment
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principles
Ability to analyze and interpret internal reports
Excellent customer service skills

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

Keywords: LandPro Equipment LLC, Rochester , Retail Service Manager - John Deere Dealership, Executive , Batavia, New York

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