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Manager, Systems Admin

Company: Deloitte
Location: Rochester
Posted on: June 24, 2022

Job Description:

Job Title

Messaging Manager


Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll do

As a Messaging Manager, you will be responsible for helping manage a multinational email and active directory network including managing DNS, Domain Controllers, Exchange servers, and Cisco Ironport devices. You will work with vendors such as Microsoft, Cisco, and Symantec to support clients across the world. You will participate in an on-call rotation with your teammates and offer world class support.


  • Responsible for the day-to-day operational management and support of messaging systems and technology platforms related to Microsoft Exchange servers, Microsoft Outlook, Exchange Active Sync, and other applications as deployed by the Unified Communications team.
  • Ensure maximum service levels and operational data across all internally and externally provided technologies for monitoring, services requests, and incidents
  • Lead technical evaluations and provide results and recommendations
  • Work with vendors to select, purchase, provision, and maintain messaging-related software and hardware
  • Manage hardware implementations and maintain accurate inventory and license management
  • Lead, contribute to, and support a diverse team of infrastructure engineers in multiple time zones
  • Assist in developing business and operational plans and materials
  • Contribute towards enterprise architecture roadmaps that promote messaging and communications solutions
  • Create solution architecture diagrams and other design artifacts representing the approach and effect of new proposed solutions
  • Translate product and/or customer requirements into specific systems, applications, or process designs for enterprise messaging
  • Ensure compliance with all security, risk, and legal processes and procedures
  • Participate in after business hours operational maintenance activities and deployments
  • Plan, deploy solutions, document procedures and coordinate systems software and hardware activities with local and remote team members and their clients.
  • Collaborate with other service teams -Networking, Server, Desktop, Applications to assist in solving service problems when related to UC services
    The team

    Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

    The -2,500 professionals in ITS deliver services including:
    • Security, risk & compliance
    • Technology support
    • Infrastructure
    • Applications
    • Relationship management
    • Strategy
    • Deployment
    • PMO
    • Financials
    • Communications
      Technology & Infrastructure

      The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.

      • Bachelor's Degree in a technology-focused major or equivalent experience.
      • 7+ years of strong experience in a Microsoft Exchange and Office 365.
      • 3+ years of strong experience with Active Directory and DNS.
      • Experience with automation and scripting using PowerShell a plus.
      • Demonstrated leadership, analytical skills and problem-solving capabilities.
      • Extensive communication and interpersonal skills; ability to communicate at multiple levels, with experience presenting technical proposals to non-technical peers and leadership.
      • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Keywords: Deloitte, Rochester , Manager, Systems Admin, Executive , Rochester, New York

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