Director, Enterprise Technology

Company: Paychex
Location: Rochester
Posted on: May 15, 2022

Job Description:

Responsibilities

Identifies and establishes strategic direction for the Network, Telecommunications and Technical Engineering and Operations program through development and maintenance of internal and external customer-facing systems and programs. Assesses the relative impact of industry trends to current and future enterprise infrastructure and security needs and projects. Interfaces with business unit executives and other functional area executives to define support initiatives and solutions for improving service efficiency and effectiveness.

• Identifies and establishes strategic direction for the Network (MAN, WAN, Wireless, Data Center), Unified Communications, Endpoint hardware and software (desktop), Collaboration applications (such as Office 365 email, Mobility, SharePoint, WebEx, Chat and Team spaces), Production Print Services, Field Engineering (physical data center) programs, through development and maintenance of internal and external customer-facing systems and programs.
• Researches and recommends courses of action to mitigate risk and to maintain high infrastructure service levels for the user community. Assesses the relative impact of industry trends to current and future enterprise infrastructure and security needs and projects.
• Interfaces with business unit executives and other functional area executives to define support initiatives and solutions for improving service efficiency and effectiveness.
• Ensures that technology integrations meet business requirements, employee productivity and external customer service levels.
• Participates in IT strategy planning activities, bringing a current knowledge and future vision of network, unified communications, end-point, collaboration, field engineering and production print systems and best practices (e.g., ITIL) as related to the needs of the business.
• Defines and communicates department vision and mission. Establishes annual goals and plans strategy for completing goals. Establishes metrics, key performance indicators and service level agreements for driving the performance of IT.
• Manages vendor relationships, including negotiations of contracts, pricing, service levels, technology reviews and selections of network, end point, unified communications, production print, collaboration, physical data center maintenance support for all hardware and software leading to cost effectiveness, proper technology and support of Paychex' business units / clients recognizing that network, unified communications, end points, collaboration, production print, field engineering are a very significant expense that can positively or negatively affect company profitability.
• Directs department managers which include staff development, performance appraisal, goal development, salary management, training, coaching and improvement of staff performance to increase the group's effectiveness.
• Manages company multi-million-dollar communications budget and operating plan (Cellular, Long Distance, Network, Telecom, Local) as well as multi-million-dollar technology expense (Data Center Leases, IP/Voice Maintenance, Productivity systems Licensing, Printer Maintenance, Communications Systems and Mobile Platforms, Network). Must accurately forecast expense YoY, find ways to reduce expense, manage technology renewals to plan.
  Qualifications
  
  
  • Bachelor's Degree in IT, Computer Science, Business, Engineering, or equivalent experience
  • 10+ years of experience managing large teams. Experience managing multi-million dollar program budgets, work plans, resource plans and overall program governance.
  • 10+ years of experience in Information Technology management and leadership positions. Extensive experience delivering and supporting robust, scalable projects.

Keywords: Paychex, Rochester , Director, Enterprise Technology, Executive , Rochester, New York