Manager Applications Development - 002835
Company: Excellus BlueCross BlueShield
Location: Rochester
Posted on: February 25, 2021
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Job Description:
Manager Applications Development - 002835 The Lifetime
Healthcare Companies aims to attract the best talent from diverse
socioeconomic, cultural and experiential backgrounds, to diversify
our workforce and best reflect the communities we serve. Our
mission is to foster an environment where diversity and inclusion
are explicitly recognized as fundamental parts of our
organizational culture. We believe that diversity of thought and
background drives innovation which enables us to provide
leading-edge healthcare insurance and services. With that mission
in mind, we recruit the best candidates from all communities, to
diversify and strengthen our workforce. OUR COMPANY CULTURE:
Employees are united by our Lifetime Way Values & Behaviors that
include compassion, pride, excellence, innovation and having fun!
We aim to be an employer of choice by valuing workforce diversity,
innovative thinking, employee development, and by offering
competitive compensation and benefits. In support of the Americans
with Disabilities Act, this job description lists only those
responsibilities and-- qualifications deemed essential to the
position. Equal Opportunity Employer ************ Overview: We are
filling three Applications Manager positions The Manager of the
Claims EDI (Electronic Data Interchange) portfolio will provide
leadership and operational oversight for the team that develops and
maintains claims processing logic leveraging Edifecs platform
technology. This role is key in supporting inbound claims
technology with a working knowledge of IT Operations, Healthcare
and EDI concepts preferred. The Manager of the Holistic Healthcare
Integration team will provide leadership and operational oversight
for the team that develops, manages, and maintains the technical
interfaces for our healthcare management platform; CareADvance.
This team supports operational integration for our core holistic
healthcare management platform with supporting, surrounding, and
vendor based clinical platforms. Experience with IT Operations,
Healthcare Information Exchange (HIE) standards, and Population
Healthcare concepts preferred. The Manager of the BCBSA National
Programs team will provide leadership and operational oversight for
the team that develops, manages, and maintains the technical
interfaces in supporting data coming into and out of PlanConnexion
and the Federal Employees Program. This team works with external
partners and vendors, utilizing custom and vendor software to
exchange claims for payment and pricing. Experience with
Application development and support, claims processing and health
care concepts preferred. Functional Summary: The Manager,
Applications Development is responsible for overseeing and
evaluating the work of IT staff in both the development of new
applications as well as updates, fixes, and revisions to existing
production systems. Key responsibilities include developing and
maintaining relationships with business stakeholders to understand
their operating processes, challenges, and strategic plans - in
order to ensure the appropriate technologies are developed and
implemented. Additional responsibilities include supporting the
team in monitoring and maintaining system uptime and availability
as well as driving appropriate response times for service requests
- ensuring that production incidents remain in-line with defined
service level agreements. The Manager is also responsible for
driving the planning, coordination, and execution of development
and implementation of strategic technical solutions for their
application portfolio. This includes the analysis of overall
systems architecture, including hardware and software requirements,
system extensibility, interoperability and security, costs, and
other operational considerations. To achieve these goals, the
Manager leads their technical staff (generally a team of between 5
and 10 employees, including employees working out of our regional
offices across New York State) - recruiting, selecting,
orientating, training, and coaching with the intent to empower them
to produce their best possible work. Through coaching, mentoring,
and establishment and maintenance of team and employee goals, the
Manager supports their employees' continual development. The
Manager evaluates and appraises staff performance on a regular
basis, making recommendations for merit increase, advancements, and
performance management activities. Essential
Responsibilities/Accountabilities: Overall accountability for
IT-related aspects of a defined portfolio of applications Overall
responsibility for the governance and oversight of the Enterprise
Software Development Lifecycle (eSDLC) within their team. Supports
team members in applying best practices throughout the analysis,
estimation, design, development, and deployment of new software and
systems. Acts as IT Product Owner, driving platform currency,
vulnerability remediation, and other departmental requirements.
Supports the Team Product Owner and/or IT Business Analyst in the
process of reviewing backlog items and consulting with executive
sponsors, submitters, and/or user representatives to clarify
intent, discuss problem areas, and consider alternate solutions. In
partnership with key stakeholders throughout the business, drives
the improvement of process efficiency and work product output
within their respective department. Responsible for the oversight
of all production support activities including change management,
incident management, and on-call scheduling. Serves as escalation
point-of-contact for issues and incidents within their portfolio.
Responsible for leadership and/or sponsorship of corporate
strategic projects to ensure execution, budget, schedule, quality,
and other business objectives are met. Responsible for management
of multiple competing priorities, covering project, maintenance,
and production support work. Serves as vendor relations
point-of-contact for any third-party software platforms within
their portfolio. Fosters an environment of continuous improvement,
developing metrics, standards, and governance controls required to
manage their development teams. Ensures proper, efficient, and
cost-effective utilization of company resources. Ensures that
department practices comply with federal and state laws as well as
corporate policies. Ensures effective utilization and availability
of material resources by planning, budgeting, and maintaining
operational costs within corporate guidelines. Consistently
demonstrates high standards of integrity by supporting the Lifetime
Healthcare Companies' mission and values and adhering to the
Corporate Code of Conduct and Leading to the Lifetime Way values
and beliefs. Maintains high regard for member privacy in accordance
with corporate privacy policies and procedures. Maintains knowledge
of all relevant legislative and regulatory mandates and ensures
that all activities are in compliance with these requirements.
Conducts periodic staff meetings and individual 1:1s to facilitate
timely distribution and education related to departmental and
Ethics/Compliance information. Regular and reliable attendance is
expected and required. Performs other functions as assigned by
management. Minimum Qualifications: Bachelor's degree in Computer
Science, Information Technology, or relevant field and five years
of related work experience, with preference for candidates with at
least two years of staff management experience. Master's preferred.
In lieu of degree, an additional four years of related work
experience is required. Demonstrated ability to handle competing
priorities & initiatives, quickly changing priorities, and high
customer expectations. Demonstrated analytical, diagnostic, and
problem-solving abilities. Demonstrated expertise in project
planning and project management. Demonstrated experience managing
and motivating technical staff. Demonstrated knowledge and
experience in structured systems analysis and design, building user
relationships, data gathering techniques, and management
information systems. Demonstrated knowledge of relevant programming
or job control languages. Demonstrated knowledge of structured
programming techniques. Demonstrated knowledge of Agile and
Waterfall SDLCs. Physical Requirements:
Keywords: Excellus BlueCross BlueShield, Rochester , Manager Applications Development - 002835, Executive , Rochester, New York
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