Manager Applications Development - 002835

Company: Excellus BlueCross BlueShield
Location: Rochester
Posted on: February 25, 2021

Job Description:

Manager Applications Development - 002835 The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce. OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and-- qualifications deemed essential to the position. Equal Opportunity Employer ************ Overview: We are filling three Applications Manager positions The Manager of the Claims EDI (Electronic Data Interchange) portfolio will provide leadership and operational oversight for the team that develops and maintains claims processing logic leveraging Edifecs platform technology. This role is key in supporting inbound claims technology with a working knowledge of IT Operations, Healthcare and EDI concepts preferred. The Manager of the Holistic Healthcare Integration team will provide leadership and operational oversight for the team that develops, manages, and maintains the technical interfaces for our healthcare management platform; CareADvance. This team supports operational integration for our core holistic healthcare management platform with supporting, surrounding, and vendor based clinical platforms. Experience with IT Operations, Healthcare Information Exchange (HIE) standards, and Population Healthcare concepts preferred. The Manager of the BCBSA National Programs team will provide leadership and operational oversight for the team that develops, manages, and maintains the technical interfaces in supporting data coming into and out of PlanConnexion and the Federal Employees Program. This team works with external partners and vendors, utilizing custom and vendor software to exchange claims for payment and pricing. Experience with Application development and support, claims processing and health care concepts preferred. Functional Summary: The Manager, Applications Development is responsible for overseeing and evaluating the work of IT staff in both the development of new applications as well as updates, fixes, and revisions to existing production systems. Key responsibilities include developing and maintaining relationships with business stakeholders to understand their operating processes, challenges, and strategic plans - in order to ensure the appropriate technologies are developed and implemented. Additional responsibilities include supporting the team in monitoring and maintaining system uptime and availability as well as driving appropriate response times for service requests - ensuring that production incidents remain in-line with defined service level agreements. The Manager is also responsible for driving the planning, coordination, and execution of development and implementation of strategic technical solutions for their application portfolio. This includes the analysis of overall systems architecture, including hardware and software requirements, system extensibility, interoperability and security, costs, and other operational considerations. To achieve these goals, the Manager leads their technical staff (generally a team of between 5 and 10 employees, including employees working out of our regional offices across New York State) - recruiting, selecting, orientating, training, and coaching with the intent to empower them to produce their best possible work. Through coaching, mentoring, and establishment and maintenance of team and employee goals, the Manager supports their employees' continual development. The Manager evaluates and appraises staff performance on a regular basis, making recommendations for merit increase, advancements, and performance management activities. Essential Responsibilities/Accountabilities: Overall accountability for IT-related aspects of a defined portfolio of applications Overall responsibility for the governance and oversight of the Enterprise Software Development Lifecycle (eSDLC) within their team. Supports team members in applying best practices throughout the analysis, estimation, design, development, and deployment of new software and systems. Acts as IT Product Owner, driving platform currency, vulnerability remediation, and other departmental requirements. Supports the Team Product Owner and/or IT Business Analyst in the process of reviewing backlog items and consulting with executive sponsors, submitters, and/or user representatives to clarify intent, discuss problem areas, and consider alternate solutions. In partnership with key stakeholders throughout the business, drives the improvement of process efficiency and work product output within their respective department. Responsible for the oversight of all production support activities including change management, incident management, and on-call scheduling. Serves as escalation point-of-contact for issues and incidents within their portfolio. Responsible for leadership and/or sponsorship of corporate strategic projects to ensure execution, budget, schedule, quality, and other business objectives are met. Responsible for management of multiple competing priorities, covering project, maintenance, and production support work. Serves as vendor relations point-of-contact for any third-party software platforms within their portfolio. Fosters an environment of continuous improvement, developing metrics, standards, and governance controls required to manage their development teams. Ensures proper, efficient, and cost-effective utilization of company resources. Ensures that department practices comply with federal and state laws as well as corporate policies. Ensures effective utilization and availability of material resources by planning, budgeting, and maintaining operational costs within corporate guidelines. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct and Leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with corporate privacy policies and procedures. Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements. Conducts periodic staff meetings and individual 1:1s to facilitate timely distribution and education related to departmental and Ethics/Compliance information. Regular and reliable attendance is expected and required. Performs other functions as assigned by management. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, or relevant field and five years of related work experience, with preference for candidates with at least two years of staff management experience. Master's preferred. In lieu of degree, an additional four years of related work experience is required. Demonstrated ability to handle competing priorities & initiatives, quickly changing priorities, and high customer expectations. Demonstrated analytical, diagnostic, and problem-solving abilities. Demonstrated expertise in project planning and project management. Demonstrated experience managing and motivating technical staff. Demonstrated knowledge and experience in structured systems analysis and design, building user relationships, data gathering techniques, and management information systems. Demonstrated knowledge of relevant programming or job control languages. Demonstrated knowledge of structured programming techniques. Demonstrated knowledge of Agile and Waterfall SDLCs. Physical Requirements:

• Ability to travel across regions Qualifications Education Preferred Bachelors or better in Computer Science. Bachelors or better in Information Technology. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Excellus BlueCross BlueShield, Rochester , Manager Applications Development - 002835, Executive , Rochester, New York