Chat, Team Manager
Company: ADT
Location: Rochester
Posted on: January 13, 2021
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Job Description:
Company Overview:At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram.Position Summary:
Facilitates, coaches, and provides leadership and resources for a
team consisting of an average of 20 Team Members. Provides
technical support, advice, and experience and enables the team with
regards to designing, developing, and deploying billing service
strategies, processes, and work flow. Responsible for the efficient
handling of inbound customer inquiries relating to their ADT
invoice. * Facilitate, coach, and provide leadership and framework
for daily operation.* Increase team's process and business
knowledge/understanding enabling higher levels of performance
productivity and efficiency.* Ensure staff works within the
guidelines established by the organization.* Provide technical
support, advice, and experience.* Monitor team performance and
provide feedback.* Provide performance trends and analysis to
team.* Assist the team in developing and implementing team and
individual measurements in support of process and organizational
goals.* Responsible for managing conflict and diversity.* Foster
team building and group dynamics, provide career development
planning and opportunities.* Lead team by role modeling company
values.* Provide technical education on call center strategies,
including all related policies and applicable laws governing
billing and collections.* Communicate business performance and
direction.* Other duties as assigned.
Keywords: ADT, Rochester , Chat, Team Manager, Executive , Rochester, New York
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