RochesterRecruiter Since 2001
the smart solution for Rochester jobs

Network Operations Manager

Company: Frontier Communications
Location: Rochester
Posted on: January 9, 2021

Job Description:

Summary of Position:
The Commercial Delivery Support team is responsible for process documentation, project management, and business continuity planning for the Network Operations organization. The Commercial Delivery Support Team maintains the Resolve Knowledge Management platform to create up-to-date and consistent documentation, troubleshooting guides, and reference materials for the supported teams. The Commercial Delivery Support team includes a group of project managers tasked to track and manage key initiatives for the organization. The Commercial Delivery Support Team acts as a liaison with the IT partners to prioritize Commercial Delivery Support IT requests.
The position of Manager of Commercial Delivery Support has the task of understanding and aligning business needs to system capabilities. The position will assess the impact of changes, the capture, analyzation, documentation and delivery of requirements on a by project basis.
The position is responsible for the teams which will produce, maintain and communicate training documentation. The teams will deliver and / or arrange training for the user community within Commercial Delivery and beyond as required by business need.
Job Responsibilities:

  • At least 5 years of line management experience within the telecom industry.

  • Excellent verbal and written communication skills; Presentation presence and experience

  • Understanding and appreciation for creative thought, planning, and execution.

  • Bachelor's degree in related discipline is preferred.

  • Facilitate and drive impactful improvement initiatives of business processes in line with overall company values and goals

  • Recommend controls by identifying problems and creating a path to the implementation of business vetted solutions.

  • Maintain a working knowledge of all systems utilized by the supported teams.

  • Have the ability to answer technical and procedural questions.

  • Represent Commercial Operations on all related IT Projects; submit and track IT on behalf of user base and management.

  • Elicit requirements using different methodologies such as document analysis, brainstorming sessions, and process meetings with functional experts.

  • Work collaboratively with other support and operational teams to drive improvement.

  • Present recommendations and progress reports to leadership.

  • Identify training needs and requirements, manage training schedule.

  • Development of training documentation using various methods webinars, audio/visual, documents, and classroom instruction.

  • Provide instructor led training to user base through webinars and classroom instruction.

  • Make decisions on behalf of user base for process improvement initiatives.

  • Drive requests for automation on IT requests.
    Job Requirements:

    • 7+ years' related experience. Experience with M6 a must. Preferred experience in any of these systems: Varriset, Infinium, ViryaNet, Remedy, Resolve (Runbook or Knowledge Management) or VFO.

    • Previous technical writing and training experience.

    • Goal and results driven.

    • Travel: Ability to travel up to 30 percent of time.

    • Excellent communication and interpersonal skills with the ability to fluently communicate plans, alternatives, and recommendations in both written and verbal form.

    • Ability to collaborate effectively with a variety of cross functional teams.

Keywords: Frontier Communications, Rochester , Network Operations Manager, Executive , Rochester, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Unit Supply Specialist - Warehouse Manager (92Y)
Description: As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped for any mission. br br In this role, your keen eye and management (more...)
Company: Army National Guard
Location: Buffalo
Posted on: 01/19/2021

Project Manager III
Description: Project ManagerLocation: Fairport, NY onsite is absolutely preferred Experience: 10 years' experience in materials management/production
Company: TalentBridge
Location: Fairport
Posted on: 01/20/2021

Contract Center Medical Director/Center Physician
Description: About CSLWith operations in 35 nations and -27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune (more...)
Company: CSL Plasma
Location: Buffalo
Posted on: 01/20/2021

Ecommerce Manager
Description: ONLY ACCEPTING LOCAL APPLICANTSOur client is a nationally branded online seller of consumer goods.--They began in the 1970s and continue to improve and grow.--Today they are the leader in their industry.Because (more...)
Company: StraussGroup - Executive Search Consultants
Location: Buffalo
Posted on: 01/20/2021

Hourly Restaurant Manager
Description: Red Robin is taking extra measures to keep our Team Members safe during this time.We have enhanced our cleaning and disinfectant standards Our restaurants are extra squeaky clean , practice social distancing (more...)
Company: Red Robin
Location: Watertown
Posted on: 01/20/2021

Sales Manager
Description: Our Rochester office company flagship location is expanding rapidly and we are searching for leaders We are proud to be one of the most recognized companies in our industry. We are energetic and passionate (more...)
Company: The Gryska Agencies
Location: Rochester
Posted on: 01/20/2021

Area Manager-Off Premise, ATL Buffalo, NY
Description: Job Description - Area Manager-Off Premise, ATL Buffalo, NY BUF00000066 Area Manager-Off Premise, ATL Buffalo, NY - BUF00000066 Description OverviewPlans, develops, and implements long and short-term (more...)
Company: Southern Wine & Spirits
Location: Buffalo
Posted on: 01/19/2021

Manager-Supervisor for Care Management
Description: Job Posting: Care Manager SupervisorAbout Us: Live the Life YOU Want to Live Telecommuting OpportunityLIFEPlan CCO NY, LLC. empowers people with intellectual and developmental disabilities, and their (more...)
Company: Lifeplan
Location: Ithaca
Posted on: 01/20/2021

Sr Product Manager Remote (work anywhere in US)
Description: About the Role:The Senior Product Manager is an experienced, proven thought leader in enterprise Cloud Interconnection, WAN, and data transport product strategy. In this position you are responsible for (more...)
Company: Windstream Communications
Location: Rochester
Posted on: 01/20/2021

Management Trainee
Description: Manager in Training Our company is looking to fill a Manager in Training position by the end of the month. The key traits that make people successful in our company are: a strong work ethic, the ability
Company: The Gryska Agencies
Location: Buffalo
Posted on: 01/20/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds