Field Service Representative

Company: Saab
Location: Jordan
Posted on: February 2, 2026

Job Description:

Job Description Job Description: Saab, Inc. is seeking experienced Field Service Representatives with technical background and experience in operating, maintaining, troubleshooting, and/or repairing Radars, Air and Missile Defense, Command and Control (C2), or other advanced weapons systems. This hands-on role requires extensive short-notice travel, with some assignments lasting more than two months. Candidates must be able to work effectively in demanding operational environments, both independently and as part of a team. The ideal candidate possesses strong technical problem-solving skills, a desire to help others, and comfort training customers in both formal and on-the-job settings. Experience in a Military Occupational Specialty (MOS) or Air Force Specialty Code (AFSC) supporting advanced weapons systems such as: 14X, 1CX, 1D7, 1Z3, 2171, 2848, 2887, Electronics Technician or Fire Controlman. This position offers the opportunity to work with cutting-edge defense technologies and contribute directly to mission success. Responsibilities include: - Diagnosing, troubleshooting, repairing, and debugging complex systems utilizing manuals, schematics, and reach back support for various electro/mechanical issues that may arise. - Troubleshooting and resolving complex issues independently or in collaboration with others. - Reporting design, reliability, and maintenance problems or bugs to design and software engineering teams. - Serving as the primary interface with customers while on site. - Supporting other company functional areas such as customer installation and training. - Delivering training to customers on the operation and maintenance of Saab products. Compensation Range: $72,000 - $90,000 CJ The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Required Qualifications: - High School Diploma, or BA/BS degree in an engineering discipline is preferred. - 2 years of experience in a related field OR 4 years of relevant military service as an Air Defense or Battle Management system operator/maintainer. - Must hold, or have previously held, a U.S. DoD SECRET Clearance. - Must be capable of lifting and removing/replacing components weighing up to 50 pounds. Desired Qualifications: - Experience operating, maintaining, troubleshooting and/or repairing complex weapon and/or command and control components. - Ability to perform preventive and corrective maintenance actions in accordance with established procedures. - Ability to identify, develop, and execute system troubleshooting or maintenance actions that go beyond the scope of written procedures. - Strong problem-solving and analytical skills applied to diagnosing and repairing radar components, hardware, and operating systems. - Proficiency with common diagnostic test equipment, including digital multimeters (DMM) and oscilloscopes. - Recognizes performance degradation and provides actionable recommendations to restore or enhance system efficiency. Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits. Highlights include: - Medical, vision, and dental insurance for employees and dependents - Generous paid time off, including 8 designated holidays - 401(k) with employer contributions - Tuition assistance and student loan assistance - Wellness and employee assistance resources - Employee stock purchase opportunities - Short-term and long-term disability coverage About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Keywords: Saab, Rochester , Field Service Representative, Engineering , Jordan, New York