Applications Engineer

Company: Axelon Services Corporation
Location: Rochester
Posted on: May 26, 2023

Job Description:

Applications Engineer
Rochester, NY
Direct

Job Summary:

THE ROLE:
The Application Engineering role provides technical expertise for monitoring & controls as well as mechanical equipment. The team performs a diversified range of engineering functions for pre and post sales technical support for the development and implementation of complex projects, applications and solutions. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Regularly partner with sales, product management, operational management and other internal teams to accomplish company objectives. Interact with channel partners, regional managers, consultants, contractors, OEM s and end users on a daily basis through verbal and written communication. Identify Consulting Need: Works closely with outside sales, internal colleagues, distributors, consulting engineers, or others to develop understanding of the consulting request. Understand Challenge/ Scope Need: Works closely with the party who requested consultation to gain deeper understanding of request and scope the need. Research/Gather Data: Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to meet the requestor's consulting need or solve the problem. Works closely with internal colleagues, subject matter experts, and technical and commercial resources to gather relevant data Complete the Need/Problem Solve: Responsible for meeting the requestor's consulting need or develop viable solution to requestor's problem. Typical problem solving could include turn-key or engineered-to-order system design, customer station design, custom accessory or ancillary equipment design support, training requests, engineering specification, or technical presentation and training development. Validate and Communicate Solution: Works closely with outside sales and internal colleagues to communicate and validate consulting need has been fulfilled or to present proposed solution. If requestor is not satisfied with outcome, the AE is responsible for further consultation. AE acts as advocate and advisor to ensure consulting need is met. Initial Tender/Spec/Job Details Review: Responsible for providing an initial, high level review of all technical documentation for a project including specifications, plans, drawings, etc. Provides technical expertise to assist opportunity with initial tender review. Bid Prep: Acts as a technical consultant in efforts to prepare project bid. Provides product and application expertise, design support, technical drawing support, etc. Advises sales team on technical request and implications as it related to the project. Detailed Tender/Spec/Job Details Review: Responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures proposal is feasible, technically viable, and profitable Procure Quotes: Acts as a technical consultant in efforts to procure quotes. Provides design support for accessories and ancillary equipment, including third party buy-out items. Creates CAD drawings as necessary Review Bid: Acts as a technical consultant in efforts to prepare and review bid package. Get Testing Approval: Works closely with outside sales, operations, and others to obtain customer approval of any required testing. Provides technical expertise on testing questions or concerns. May serve as on-site consultant for customer witness testing Identify and Define Post-Sale Customer Need: Works closely with outside sales, internal colleagues, distributors, contractors, consulting engineers, or others to develop understanding of the post-sale customer support needed. Identify and Define Post-Sale Customer Need: Works closely with outside sales, internal colleagues, distributors, contractors, consulting engineers, or others to develop understanding of the post-sale customer support needed. Scope Need: Works closely with the party who requested post sale support to gain deeper understanding of request and scope the need. Understands technical questions. Gather Data/Facts for Need: Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to solve the post-sale customer need Problem Solve: Responsible for developing solution or corrective measure to complete customer need. Propose/ Validate Solution: Works closely with outside sales and internal colleagues to present proposed solution or corrective measure. If customer is not satisfied with proposal the AE is responsible for further corrective measures. Maintain product knowledge through training and seminars Participation in *** Watermark volunteer activities

Main Duties & Responsibilities:
QUALIFICATIONS:
Bachelor of Science degree in Engineering, Ideally Mechanical/Electrical Engineering 1 -3 years of experience working in the field of water and/or wastewater treatment industry Experience with Engineering tools Specific hands-on field experience with rotary mechanical equipment, controls, electrical panels, and/or is a plus Legendary customer service skills Excellent communication skills (written and verbal) Strong collaborative and respectful people leadership and business acumen Ability to work with diverse workforce and customer base and in a matrixed organization Excellent analytical, influential and reasoning behaviors Proficient in Microsoft Office PE License and Green Belt Certification preferred Experience with Salesforce.com CRM and Select Configure Price Quote (SCPQ) tools preferred Manufacturing environment experience required, can be outside water/wastewater industry

Keywords: Axelon Services Corporation, Rochester , Applications Engineer, Engineering , Rochester, New York