Applications Engineer
Company: Axelon Services Corporation
Location: Rochester
Posted on: May 26, 2023
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Job Description:
Applications Engineer
Rochester, NY
Direct
Job Summary:
THE ROLE:
The Application Engineering role provides technical expertise for
monitoring & controls as well as mechanical equipment. The team
performs a diversified range of engineering functions for pre and
post sales technical support for the development and implementation
of complex projects, applications and solutions. We offer a full
benefits package to include Flexible Time Off (FTO) for salaried
positions, health, dental, vision, investment savings plan, and
additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an
individual must be able to perform each essential duty
satisfactorily. Regularly partner with sales, product management,
operational management and other internal teams to accomplish
company objectives. Interact with channel partners, regional
managers, consultants, contractors, OEM s and end users on a daily
basis through verbal and written communication. Identify Consulting
Need: Works closely with outside sales, internal colleagues,
distributors, consulting engineers, or others to develop
understanding of the consulting request. Understand Challenge/
Scope Need: Works closely with the party who requested consultation
to gain deeper understanding of request and scope the need.
Research/Gather Data: Responsible for providing technical and
product expertise, as well as researching and gathering data in
order to understand how to meet the requestor's consulting need or
solve the problem. Works closely with internal colleagues, subject
matter experts, and technical and commercial resources to gather
relevant data Complete the Need/Problem Solve: Responsible for
meeting the requestor's consulting need or develop viable solution
to requestor's problem. Typical problem solving could include
turn-key or engineered-to-order system design, customer station
design, custom accessory or ancillary equipment design support,
training requests, engineering specification, or technical
presentation and training development. Validate and Communicate
Solution: Works closely with outside sales and internal colleagues
to communicate and validate consulting need has been fulfilled or
to present proposed solution. If requestor is not satisfied with
outcome, the AE is responsible for further consultation. AE acts as
advocate and advisor to ensure consulting need is met. Initial
Tender/Spec/Job Details Review: Responsible for providing an
initial, high level review of all technical documentation for a
project including specifications, plans, drawings, etc. Provides
technical expertise to assist opportunity with initial tender
review. Bid Prep: Acts as a technical consultant in efforts to
prepare project bid. Provides product and application expertise,
design support, technical drawing support, etc. Advises sales team
on technical request and implications as it related to the project.
Detailed Tender/Spec/Job Details Review: Responsible for providing
a detailed review of all technical documentation for a project
including specifications, plans, drawings, etc. Ensures proposal is
feasible, technically viable, and profitable Procure Quotes: Acts
as a technical consultant in efforts to procure quotes. Provides
design support for accessories and ancillary equipment, including
third party buy-out items. Creates CAD drawings as necessary Review
Bid: Acts as a technical consultant in efforts to prepare and
review bid package. Get Testing Approval: Works closely with
outside sales, operations, and others to obtain customer approval
of any required testing. Provides technical expertise on testing
questions or concerns. May serve as on-site consultant for customer
witness testing Identify and Define Post-Sale Customer Need: Works
closely with outside sales, internal colleagues, distributors,
contractors, consulting engineers, or others to develop
understanding of the post-sale customer support needed. Identify
and Define Post-Sale Customer Need: Works closely with outside
sales, internal colleagues, distributors, contractors, consulting
engineers, or others to develop understanding of the post-sale
customer support needed. Scope Need: Works closely with the party
who requested post sale support to gain deeper understanding of
request and scope the need. Understands technical questions. Gather
Data/Facts for Need: Responsible for providing technical and
product expertise, as well as researching and gathering data in
order to understand how to solve the post-sale customer need
Problem Solve: Responsible for developing solution or corrective
measure to complete customer need. Propose/ Validate Solution:
Works closely with outside sales and internal colleagues to present
proposed solution or corrective measure. If customer is not
satisfied with proposal the AE is responsible for further
corrective measures. Maintain product knowledge through training
and seminars Participation in *** Watermark volunteer
activities
Main Duties & Responsibilities:
QUALIFICATIONS:
Bachelor of Science degree in Engineering, Ideally
Mechanical/Electrical Engineering 1 -3 years of experience working
in the field of water and/or wastewater treatment industry
Experience with Engineering tools Specific hands-on field
experience with rotary mechanical equipment, controls, electrical
panels, and/or is a plus Legendary customer service skills
Excellent communication skills (written and verbal) Strong
collaborative and respectful people leadership and business acumen
Ability to work with diverse workforce and customer base and in a
matrixed organization Excellent analytical, influential and
reasoning behaviors Proficient in Microsoft Office PE License and
Green Belt Certification preferred Experience with Salesforce.com
CRM and Select Configure Price Quote (SCPQ) tools preferred
Manufacturing environment experience required, can be outside
water/wastewater industry
Keywords: Axelon Services Corporation, Rochester , Applications Engineer, Engineering , Rochester, New York
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