Applications Engineer
Company: Xylem Inc.
Location: Rochester
Posted on: March 19, 2023
Job Description:
Xylem---z--l--m-1) The tissue in plants that brings water upward
from the roots;2) a leading global water technology company.Xylem,
a leading global water technology company dedicated to solving the
world's most challenging water issues, is the leading global
provider of efficient, innovative and sustainable water
technologies improving the way water is used, managed, conserved
and re-used. Our international team is unified in a common purpose:
creating advanced technology and other trusted solutions to solve
the world's water challenges. We are committed to creating an
organization of inclusion and diversity, where everyone feels
involved, respected, valued and connected, and where everyone is
free to bring their authentic selves and ideas.If you are excited
and passionate about helping us #letssolvewater, we want to hear
from you!The Role:The Application Engineering role provides
technical expertise for monitoring & controls as well as mechanical
equipment. The team performs a diversified range of engineering
functions for pre and post sales technical support for the
development and implementation of complex projects, applications
and solutions.Essential Duties/Principal Responsibilities:
- Regularly partner with sales, product management, operational
management and other internal teams to accomplish company
objectives.
- Interact with channel partners, regional managers, consultants,
contractors, OEM's and end users on a daily basis through verbal
and written communication.
- Identify Consulting Need: Works closely with outside sales,
internal colleagues, distributors, consulting engineers, or others
to develop understanding of the consulting request. Partners
closely with the requestor to information to better classify the
need including level of technical involvement, expertise required,
urgency, application, customer type, etc.
- Understand Challenge/ Scope Need: Works closely with the party
who requested consultation to gain deeper understanding of request
and scope the need. Understands technical questions to ask to
ensure proper information is provided in order to meet consulting
need.
- Research/Gather Data: Responsible for providing technical and
product expertise, as well as researching and gathering data in
order to understand how to meet the requestor's consulting need or
solve the problem. Works closely with internal colleagues, subject
matter experts, and technical and commercial resources to gather
relevant data including technical/commercial implications of
potential solutions, as well as history related to the customer or
request.
- Complete the Need/Problem Solve:Responsible for meeting the
requestor's consulting need or develop viable solution to
requestor's problem. Typical problem solving could include turn-key
or engineered-to-order system design, customer station design,
custom accessory or ancillary equipment design support, training
requests, engineering specification, or technical presentation and
training development.
- Validate and Communicate Solution:Works closely with outside
sales and internal colleagues to communicate and validate
consulting need has been fulfilled or to present proposed solution.
If requestor is not satisfied with outcome, the AE is responsible
for further consultation. AE acts as advocate and advisor to ensure
consulting need is met.
- Initial Tender/Spec/Job Details Review:Responsible for
providing an initial, high level review of all technical
documentation for a project including specifications, plans,
drawings, etc. Provides technical expertise to assist opportunity
with initial tender review. May participate in on-site job walk at
customer site.
- Bid Prep:Acts as a technical consultant in efforts to prepare
project bid. Provides product and application expertise, design
support, technical drawing support, etc. Advises sales team on
technical request and implications as it related to the
project.
- Detailed Tender/Spec/Job Details Review:Responsible for
providing a detailed review of all technical documentation for a
project including specifications, plans, drawings, etc. Ensures
proposal is feasible, technically viable, and profitable. Calls
attention to any risk associated with the technical design of
product offering or supporting equipment.
- Procure Quotes:Acts as a technical consultant in efforts to
procure quotes. Provides design support for accessories and
ancillary equipment, including third party buy-out items. Creates
CAD drawings as necessary for quoting purposes.
- Review Bid:Acts as a technical consultant in efforts to prepare
and review bid package.
- Get Testing Approval:Works closely with outside sales,
operations, and others to obtain customer approval of any required
testing. Provides technical expertise on testing questions or
concerns. May serve as on-site consultant for customer witness
testing. Understands Hydraulic Institute standards and acts as
technical advisor for customer and internal colleagues to ensure
appropriate testing is obtain and customer expectations are
fulfilled.
- Identify and Define Post-Sale Customer Need:Works closely with
outside sales, internal colleagues, distributors, contractors,
consulting engineers, or others to develop understanding of the
post-sale customer support needed. Partners closely with the
internal colleagues to obtain classifying information of the need
including level of technical involvement, expertise required,
urgency, application, customer type, etc.
- Identify and Define Post-Sale Customer Need:Works closely with
outside sales, internal colleagues, distributors, contractors,
consulting engineers, or others to develop understanding of the
post-sale customer support needed. Partners closely with the
internal colleagues to obtain classifying information of the need
including level of technical involvement, expertise required,
urgency, application, customer type, etc.
- Scope Need:Works closely with the party who requested post sale
support to gain deeper understanding of request and scope the need.
Understands technical questions to ask to ensure proper information
is provided in order to meet post sales need.
- Gather Data/Facts for Need: Responsible for providing technical
and product expertise, as well as researching and gathering data in
order to understand how to solve the post-sale customer need. Works
closely with internal colleagues, subject matter experts, and
technical and commercial resources to gather relevant data
including technical/commercial implications of potential solutions,
as well as history related to the customer and specific job.
- Problem Solve:Responsible for developing solution or corrective
measure to complete customer need. Typical problem solving could
include troubleshooting, technical documentation and reports,
performance evaluation, product modification, or accessory
redesign.
- Propose/ Validate Solution:Works closely with outside sales and
internal colleagues to present proposed solution or corrective
measure. If customer is not satisfied with proposal the AE is
responsible for further corrective measures.
- Participation in Xylem Watermark volunteer activitiesAdditional
Responsibilities:
- Maintain product knowledge through training and seminars
- Participate in new initiatives as requested
- Assume other duties and responsibilities as requiredMinimum
Qualifications: Education, Experience, Skills, Abilities,
License/Certification:
- Bachelor of Science degreein Engineering
- 3 - 5 years of experience working in the field of water and/or
wastewater treatment industry
- Experience with Engineering tools
- Specific hands-on field experience with rotary mechanical
equipment, controls, electrical panels, and/or is a plus
- Legendary customer service skills; an unwavering passion for
taking care of the customer
- Excellent communication skills (written and verbal)
- Strong collaborative and respectful people leadership and
business acumen
- Ability to work with diverse workforce and customer base and in
a matrixed organization
- Excellent analytical, influential and reasoning behaviors
- Proficient in Microsoft OfficePreferred Qualifications:
- Professional Engineering License
- Green Belt Certification.
- Experience with Salesforce.com Customer Relationship Management
(CRM) and Select Configure Price Quote (SCPQ)
- Continuous improvement, lean practices, value stream mapping
and waste elimination experienceWe Offer You More Than Just "A Job"
- Professional Development- To advance the capabilities of our
people, we offer a wide variety of experiences to support our
employees' professional growth and continuous learning.
- Total Rewards- We offer comprehensive programs for
compensation, benefits, recognition, learning and development,
work-life integration and corporate citizenship.
- Watermark- Watermark is our corporate social responsibility
program working to provide education and access to safe water to
ensure healthy lives, gender equality, and resilient communities.
Employees have the opportunity to learn and volunteer on various
water-related projects.
- Employee Networks- Our Employee Networks provide a
professional, supportive network for employees from diverse
backgrounds, including Women's, LGBT+ and Allies, Veteran's, People
of Color and Allies, Hispanic Origin & Latin Affinity, Emerging
Leaders, Working Parents Networks and Non-Native English Speakers
and Allies.Physical Demands/Work Environment:(The physical demands
and work environment described here are representative of those an
employee encounters and must be met to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.)
- Light lifting of 20-25 pounds.
- Moderate physical demand and exposure to shop and field
elements
- Required to sit or stand, reach, bend and move about the
facility or customer job site.
- Regularly required to listen, talk to, and see employees and
customers on a daily basis
- General office environment and use of phone and computer
equipment.
- Shop/Job Site: Exposure to warehouse/shop. Exposure to
undesirable field elements at treatment plants or contractors site.
May need to walk job sites and treatment plants.
- Travel as required to fulfill the duties listed above or as
required by the Company.
- Standardweeklyjob hours:40 hoursXylem is an Equal Opportunity
Employer. Employment decisions are made without regard to race,
color, religion, national or ethnic origin, sex, sexual
orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protectedby
law
Keywords: Xylem Inc., Rochester , Applications Engineer, Engineering , Rochester, New York
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