Veterans Preferred - Help Desk Technician Job in Rochester, NY
Company: MODIS
Location: Rochester
Posted on: March 18, 2023
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Job Description:
Military Veterans are Encouraged to Apply. -Help Desk Technician
Job in Rochester, NY:
Direct hire
Hybrid onsite / remote
Please no 3rd party or c2c candidates
MODIS is currently seeking candidates for a Help Desk Technician
role. You will support employees with a variety of computer
hardware and software needs. If you have a desire to provide
outstanding customer service to assist people with their technology
needs, this is the job for you!
Responsibilities of the Help Desk Technician Job in Rochester,
NY:
Provide computer support for desktops, laptops, tablets, mobile
devices, and their respective software.
Resolve and/or coordinate solutions to computer hardware, software,
internet, and web-based application issues.
Ensure computer imaging has Agency approved software and services
and build integrity.
Work with hardware vendors to resolve issues and/or perform minor
hardware repairs.
Mobile device setup (laptops, Chromebooks, tablets, smart
phones.)
Provide printer and copier support.
Utilize help desk ticketing system.
Provide remote and in-person support, with provided tools, as
needed.
Follow up with end-user to ensure resolution.
Qualifications of the Help Desk Technician Job in Rochester,
NY:
Associates Degree or equivalent experience in an IT-related
field
Experience providing Windows desktop support
Experience with remote support tools
Proficient in Microsoft Office/O365 products
Experience with Active Directory
Reliable and organized
Ability to work well in a team environment
Excellent customer service skills
Valid driver's license that meets motor vehicle standards
Physical ability to lift up to 30 pounds
For more information or to be considered for the Help Desk
Technician Job in Rochester, NY please contact Thomas McCarthy
at
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life
insurance, short-term disability insurance, additional voluntary
benefits, commuter benefits and 401K plan. Our program provides
employees the flexibility to choose the type of coverage that meets
their individual needs. Available paid leave may include Paid Sick
Leave, where required by law; any other paid leave required by
Federal, State or local law; and Holiday pay upon meeting
eligibility criteria. Disclaimer: These benefit offerings do not
apply to client-recruited jobs and jobs which are direct hire to a
client
To read our Candidate Privacy Information Statement, which explains
how we will use your information, please visit
The Company will consider qualified applicants with arrest and
conviction records.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains
how we will use your information, please navigate to
https://www.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and
conviction records
Keywords: MODIS, Rochester , Veterans Preferred - Help Desk Technician Job in Rochester, NY, Engineering , Rochester, New York
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