Veterans Preferred - Help Desk Technician Job in Rochester, NY

Company: MODIS
Location: Rochester
Posted on: March 18, 2023

Job Description:

Military Veterans are Encouraged to Apply. -Help Desk Technician Job in Rochester, NY:

Direct hire

Hybrid onsite / remote

Please no 3rd party or c2c candidates

MODIS is currently seeking candidates for a Help Desk Technician role. You will support employees with a variety of computer hardware and software needs. If you have a desire to provide outstanding customer service to assist people with their technology needs, this is the job for you!

Responsibilities of the Help Desk Technician Job in Rochester, NY:

Provide computer support for desktops, laptops, tablets, mobile devices, and their respective software.

Resolve and/or coordinate solutions to computer hardware, software, internet, and web-based application issues.

Ensure computer imaging has Agency approved software and services and build integrity.

Work with hardware vendors to resolve issues and/or perform minor hardware repairs.

Mobile device setup (laptops, Chromebooks, tablets, smart phones.)

Provide printer and copier support.

Utilize help desk ticketing system.

Provide remote and in-person support, with provided tools, as needed.

Follow up with end-user to ensure resolution.

Qualifications of the Help Desk Technician Job in Rochester, NY:

Associates Degree or equivalent experience in an IT-related field

Experience providing Windows desktop support

Experience with remote support tools

Proficient in Microsoft Office/O365 products

Experience with Active Directory

Reliable and organized

Ability to work well in a team environment

Excellent customer service skills

Valid driver's license that meets motor vehicle standards

Physical ability to lift up to 30 pounds

For more information or to be considered for the Help Desk Technician Job in Rochester, NY please contact Thomas McCarthy at



Equal Opportunity Employer/Veterans/Disabled



Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client



To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit



The Company will consider qualified applicants with arrest and conviction records.




Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

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