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Field Service Technician, Rochester

Company: SPX Flow
Location: Rochester
Posted on: May 16, 2020

Job Description:

Based in Charlotte, North Carolina, SPX FLOW, Inc. (NYSE: FLOW) innovates with customers to help feed and enhance the world by designing, delivering and servicing high value solutions at the heart of growing and sustaining our diverse communities. The company's product offering is concentrated in rotating, actuating and hydraulic technologies, as well as automated process systems, into food and beverage, industrial and power and energy markets. SPX FLOW has approximately $2 billion in annual revenues with operations in more than 30 countries and sales in more than 150 countries.

OPPORTUNITY SNAPSHOT

If you have strong, hands-on mechanical skills, a track record of reliability, and you enjoy traveling, this position offers you some compelling opportunities. Based out of Rochester, NY, the Field Service Technician will:

* Take on a steady stream of intriguing challenges as you Work both in the shop and out in the field to service and repair industrial mixers and other equipment.

* Enjoy a collaborative and upbeat culture at our Rochester Service Center, along with the stability and resources of a growing global corporation.

* Expand your skills and experience as you support diverse products accessories from industry-leading brands.

* Showcase your potential to take on additional responsibilities and/or advance within our organization.

* Earn competitive pay (including overtime), bonus potential and and full benefits start on day one of employment.

PRINCIPLE DUTIES & RESPONSIBILITIES

You will be responsible for both in-house and field repairs of the entire Lightnin(R) product line, including auxiliary equipment used in conjunction with our equipment. Additional support of other SPXFLOW products may be necessary. The role requires interacting with internal and external customers to troubleshoot and resolve product and system issues. We'll also expect you to upsell and recommend additional parts and services while at a customer's site.

More specifically, you will:

* Maintain an unwavering commitment to safety policies and procedures.

* Install equipment and components at customer sites.

* Troubleshoot, test and repair equipment and components according to established quality procedures in the Service Center or at customer sites.

* Perform teardown and diagnostic tests to ensure proper functionality.

* Ensure repaired products meet technical specifications.

* Respond to customer questions regarding operation and malfunction.

* Help ensure customer satisfaction by advising customers on preventative maintenance and configurations that may favorably impact performance.

* Advise Product Management and Product Development of recurring component failures.

This position requires that you are willing and able to travel up to 25% of the time, sometimes on short notice. Most travel will be regional, but you may travel anywhere in the U.S. and, on occasion, internationally. For some trips you will be back the same day, while others will require overnight stays. Typically overnight travel will be one or two nights, but on occasion it may be three or four. When working in the shop, standard hours will be 7:30 AM to 4 PM, with some flexibility. For driving trips you will use a company vehicle.

KNOWLEDGE, SKILLS & ABILITIES

* Highly mechanically inclined.

* Your own set of standard hand tools. Specialty tools will be provided.

* Solid computer skills, preferably including experience with SAP or AS 400.

* Excellent customer service skills and experience working directly with customers.

* Strong analytical reasoning and problem-solving skills.

* Strong organizational skills with the ability to follow processes and procedures.

* Initiative and the ability to work independently and as a strong member of a team.

* Effective communication skills.

* Willingness to learn on an ongoing basis.

* The ability to obtain a U.S. passport.

EDUCATION & EXPERIENCE

* At least one of the following:

* A 2-year mechanical/technical degree and 2 years of hands-on experience as a field service technician working on industrial equipment (highly preferred).

* A high school diploma and 3 years of hands-on experience as a field service technician working on industrial equipment.

* Experience with repair and maintenance of industrial equipment, auto repair, rotating equipment, forklift .

* A valid driver's license and insurable driving record.

* Safety certification(s) is an advantage.

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

Throughout SPX FLOW you will find a strong commitment to our values:

* Think all customer, all the time.

* Embrace teamwork with no borders.

* Be obsessed with being the best.

* Own your actions.

* Ask the hard question.

* Do the right thing, always!

* Appreciate the moment.

QUALITY

Quality encompasses all aspects of SPX's business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

SPX Flow is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law

SPX Flow is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.

#LI-KZ1

Keywords: SPX Flow, Rochester , Field Service Technician, Rochester, Engineering , Rochester, New York

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