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Company: AppleOne
Location: Rochester
Posted on: November 17, 2023

Job Description:

Background check and Drug screening required.Qualifications/Requirements: High School diploma and a minimum of 3 years experience in customer service, finance, accounting, collections or payroll required. Consideration may be given to a candidate with a degree in lieu of experience. Strong organization, communication, and decision-making skills required. Microsoft Word, Excel, and Access knowledge is preferred. Comfortable making outbound calls. Develops and maintains knowledge of the company products and their corresponding systems to accurately make revenue decisions for the company.Fields and resolves billing and service concerns from clients and external partners.Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.Adheres to department policies/procedures.Participates in ongoing training to enhance knowledge and skills.Contributes to the positive growth of the team's workplace culture and performance.

Keywords: AppleOne, Rochester , Administrative, Administration, Clerical , Rochester, New York

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