Posted on: November 17, 2023
Background check and Drug screening
required.Qualifications/Requirements: High School diploma and a
minimum of 3 years experience in customer service, finance,
accounting, collections or payroll required. Consideration may be
given to a candidate with a degree in lieu of experience. Strong
organization, communication, and decision-making skills required.
Microsoft Word, Excel, and Access knowledge is preferred.
Comfortable making outbound calls. Develops and maintains knowledge
of the company products and their corresponding systems to
accurately make revenue decisions for the company.Fields and
resolves billing and service concerns from clients and external
partners.Handles client disputes through the help of a mentor and
available resources, working past due receivables to recover as
much revenue as possible using established standards and
guidelines.Maintains daily inbound/outbound phone call requirements
to meet forecasted call volumes and department standards.Handles
daily payroll holds to ensure timeliness of client contact when
past due balances are present for customers processing
payroll.Researches and analyzes customer accounts to assist in the
problem solving and decision-making processes.Adheres to department
policies/procedures.Participates in ongoing training to enhance
knowledge and skills.Contributes to the positive growth of the
team's workplace culture and performance.
Keywords: AppleOne, Rochester , Administrative, Administration, Clerical , Rochester, New York
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