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Secretary IV - 237960

Company: University of Rochester
Location: Rochester
Posted on: June 24, 2022

Job Description:

Secretary IV Job ID 237960


Medical Faculty Group

Full/Part Time Full-Time

Favorite Job

Regular/Temporary Regular


Full Time 40 hours Grade 009 OBGYN REIU


Position Summary:

With general direction and latitude for initiative and judgement, performs routine and non-routine duties requiring advanced secretarial or word processing skills and proficiency for the division. Duties to include telephone triage, insurance verifications, prior authorizations, appointment coordination and scheduling, clinic support, general office duties, and provide coverage to maintain office operations during staff absences.

Administrative Support

+ Obtain authorizations for medications and other testing as required by insurance companies.

+ Insurance verifications prior to patient appointments and/or procedures

+ Determine appropriate disposition of incoming patient phone calls, tasking appropriate provider, and scheduling follow up appointments as necessary.

+ Work multiple work queues on a daily basis and maintain appropriate levels of messages in eRecord baskets. Assist teammates with coverage of in-baskets during vacations and absences. Respond to urgent requests within assigned work queues in a timely matter.

+ Prepare patient letters as needed.

Clinical Support

+ Schedule procedure and office appointments for patients using electronic scheduling systems.

+ Scheduling and coordination of scan orders to ensure all necessary lab work, pre-authorizations, and necessary appointments are scheduled prior to booking.

+ Accurately communicating to patients various preparations and other appointments in writing, by telephone, and electronically.

+ Effectively maintain clinic schedules of multiple providers, consistently monitoring them for opportunities to improve provider's productivity and increase appointment availability and access for our patients.


Associates degree plus a minimum of 2 years secretarial experience or equivalent combination of education and experience. Strong interpersonal skills with attention to detail. Demonstrated verbal and written communication proficiencies and ability to maintain confidentiality. Experience with Microsoft Office and Electronic health Record applications required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Keywords: University of Rochester, Rochester , Secretary IV - 237960, Administration, Clerical , Rochester, New York

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