Collections Specialist
Company: Robert Half
Location: Tonawanda
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Collections Specialist to join our team in Tonawanda, New York. In
this role, you will manage a portfolio of customer accounts,
ensuring timely payments, resolving disputes, and providing
exceptional service during each interaction. This is a Contract to
permanent employment opportunity, offering the chance to grow
professionally while contributing to the company’s financial
success. Responsibilities: • Oversee and manage accounts receivable
for a portfolio of customers, ensuring timely collection of
invoices and minimizing financial losses. • Investigate and resolve
customer disputes by reviewing relevant documentation and
collaborating with internal departments. • Partner with the credit
department to monitor account risks and gather necessary
information for credit decisions. • Set personal goals aligned with
company objectives and track progress to achieve measurable
results. • Collaborate with sales and operations teams to address
collection challenges and ensure smooth account management. •
Utilize various systems to research account details, provide
documentation, and support customer inquiries. • Handle tasks
related to unassigned accounts, including skip tracing, preparing
refunds, and processing returned checks. • Support third-party
collection agencies by preparing necessary documentation and
responding to inquiries. • Assist in the dunning letter process and
prepare packages for collection agencies when required. • Perform
additional duties to support account management and enhance
collection processes.• Associate's degree in accounting, business,
or equivalent work experience of four years. • At least one year of
experience in credit and collections within a high-volume customer
environment. • Proficiency in using accounting software and systems
such as CRM or Epic Software. • Strong analytical and
problem-solving skills with attention to detail. • Excellent
communication skills and the ability to handle customer
interactions professionally. • Organizational skills to manage
multiple accounts effectively and meet deadlines. • Assertive and
persuasive demeanor to drive successful collection outcomes. •
Familiarity with accounts receivable processes, billing functions,
and claim administration.
Keywords: Robert Half, Rochester , Collections Specialist, Accounting, Auditing , Tonawanda, New York
